IT at UNSW - IT Change Program

In 2007, the UNSW Executive Team approved a Business Case to undertake an IT Change Program. The objectives of this Program are:

to establish a single IT organisation for all of UNSW with both shared services and locally delivered unique services that are specific to faculties and schools.
to launch a new governance model that ensures the strategic alignment of IT investments while balancing outcomes and risk, as well as performance and resource management.
to consolidate and improve our IT infrastructure to ensure sustainability and support the University’s growth into the future – whilst containing costs.
to transform our IT utility services (Email, File and Data, Desktop, Print) into a shared consistent service, supported by a single service desk and underpinned by a flexible Standard Operating Environment.
to implement a service management framework that enables IT services to be measured, managed and improved.
to review, consolidate and improve the University’s portfolio of applications and address gaps in requirements.

Questions and feedback can be sent to IT Transition Director, Denise Black ext. 53408 or email ictprogram@unsw.edu.au