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2008 Service Interruption History

Service Restored - Print Server

Start Time	Thursday, 2 July 2009 2:30 pm
End Time	Thursday, 2 July 2009 4:40 pm
Service/s	Print Server
Impact	Unable to print at some areas of UNSW
Notes	Print service was restored
Notice Updated	02/07/2009 5:00 pm

Service Restored - Access to Commonwealth Bank NetBank

Start Time	Wednesday, 20 May 2009 12:40 pm
End Time	Monday, 1 July 2009 5:00 pm
Service/s	Commonwealth Bank website was unavailable
Impact	Staff and student could not access Commonwealth Bank website
Notes	There is a NetBank file that need to be installed on faculty/school pc's by the Local IT Support staff to fix this issue
Notice Updated	02/07/2009 9:00 am

Service Restored - Access to MyUNSW

Start Time	Monday, 4 May 2009 8:25 am
End Time	Monday, 4 May 2009 9:00 am
Service/s	myUNSW Unavailable for Some Users
Impact	Some users might receive the "server error" message on attempt to logon to myUNSW. This might occur for different internet browsers: IE and for Firefox
Notes	Clear cache of the browser to be able to access myUNSW
Notice Updated	04/05/2009 9:40 am

Service Restored - CASD Tool

Start Time	Thursday, 2 April 2009 2:25 pm
End Time	Thursday, 2 April 2009 3:00 pm
Service/s	CASD Tool
Impact	Unable to operate CASD Tool
Notes
Notice Updated	02/04/2009 3:05 pm

Service Restored- Access to some on-line services at UNSW

Start Time	Monday, 16 March 2009 08:45 am
End Time	Monday, 16 March 2009 11:25 am
Service/s	Access to some on-line services at UNSW
Impact	Due to the hardware failure some users experienced slow access or could not access some services located in the Data Centre. The issue was variable in effect.
Notes	Hardware failure of a component of the firewall server. The firewalls service is currently provisioned by a backup server. Faulty hardware component of the primary firewall server will be further replaced.
Notice Updated	16/03/09 01.00pm

Service Restored - Projects Database

Start Time	Monday, 2 February 2009 02:02 pm
End Time	Tuesday, 3 February 2009 09:00am
Service/s	Project Database
Impact	Access to some of the project databases
Notes	Database objects and system logs have been checked for consistancy
Notice Updated	3/02/09 09:10 am