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Service Interruptions 2007
2007 Service Interruption History
Service Restored - UniMail Address Book and Preferences
| Start Time |
14 December 08:00 am |
| End Time |
14 December 10:12 am - except Unimail Address Book and Preferences
19 December 1:30 pm - Unimail Address Book and Preferences
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| Service/s |
UniMail |
| Impact |
During the outage users could not access UniMail
|
| Notes |
This services was down due to the server hardware errors caused by the UPS failure |
| Notice Updated |
20/12/07 11:30 am |
Service Restored - UniWeb
| Start Time |
14 December 08:00 am |
| End Time |
19 December 1:30 pm
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| Service/s |
UniWeb - access the Internet from residential colleges |
| Impact |
During the outage users could not access the Internet from residential colleges
|
| Notes |
This services was down due to the server hardware errors caused by the UPS failure |
| Notice Updated |
20/12/07 11:30 am |
Service Restored - Telephony VoiceMail
| Start Time |
14 December 2007 at 9:00 am |
| End Time |
14 December 2007 at 9:40 am
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| Service/s |
Telephony VoiceMail |
| Impact |
VoiceMail servcie was inaccessible
|
| Notes |
During this mornings scheduled electrical work in OMB PABX room, (to install extra A/C) the UPS failed. Consequently all services on single UPS power failed. This included voicemail services.
Due to continuing break fix work on the UPS, electrical disruptions may be experienced resulting in further loss of services.
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| Notice Updated |
14/12/07 13:00 pm |
Service Restored - IT Lotus Notes
| Start Time |
9 December 2007 at 8:59 am |
| End Time |
9 December 2007 at 6:30 pm
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| Service/s |
IT Lotus Notes |
| Impact |
IT Lotus Notes e-mail service was inaccessible
|
| Notes |
Abnormal termination of the system process
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| Notice Updated |
10/12/07 9:30 am |
Service Restored - myUNSW
| Start Time |
7 December 2007 at 5:35 pm |
| End Time |
7 December 2007 at 6:10 pm
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| Service/s |
myUNSW |
| Impact |
myUNSW inaccessible
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| Notes |
MyUNSW site was down due to the server being congested due to the large volume of students attempting to log in to check their academic results
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| Notice Updated |
10/12/07 8:30 am |
Service Restored - Unimail
| Start Time |
6 December 2007 at approx 10:00 pm and 7 December 2007 at 1:50 pm |
| End Time |
7 December 2007 8:45 am and 7 December 2007 at 4:40 pm
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| Service/s |
Unimail |
| Impact |
Unimail was inaccessible
|
| Notes |
This service is down due to outage of Unimail server
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| Notice Updated |
10/12/07 8:30 am |
Service Restored - Telephony IVR and VoiceMail
| Start Time |
3 December 2007 02:30 pm |
| End Time |
3 December 2007 4 pm for Telephony service (with exception of IVR), 5pm for IVR
|
| Service/s |
Telephony service partial outage Impact primarily in Lower Campus |
| Impact |
Telephony service and IVR
|
| Notes |
This service is down due to unexpected failure after storm lightning strike
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| Notice Updated |
4 /12/07 8:15 am |
Service Restored - Telephony IVR and VoiceMail
| Start Time |
21 November 2007 8:00 am, 22 November 2007 6:00 pm |
| End Time |
21 November 2007 10:40 am, 22 November 2007 10:55 pm |
| Service/s |
Phone Number 93851333 - ITS Service Desk and other business units (Student Central, Facilities) |
| Impact |
Users could not contact the Service Desk via phone 93851333 or x51333 |
| Notes |
The issue was related to lockup between PABX A and B |
| Notice Updated |
23/11/07 8:15 am |
Service Restored - Optus Blackberry E-mail Service
| Start Time |
6 November 2007 early morning |
| End Time |
6 November 2007 1:00 pm |
| Service/s |
Optus Blackberry E-mail
|
| Impact |
Users cannot use Optus Blackberry e-mail
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| Note |
The service is impacted due to the outage of Optus service |
| Notice Updated |
6/11/07 3:50 pm |
Service Restored - Intermittent Slow Performance of the Internet Access
| Start Time |
26 October 2007 4:30 pm |
| End Time |
26 October 2007 6:15 pm |
| Service/s |
Intermittent slow performance of the Internet access
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| Impact |
Users may experience delays with accessing the Internet
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| Note |
The service is impacted due to unexpected failure. |
| Notice Updated |
29/10/07 09:30 am |
Service Restored - Network Connectivity in Particular Areas
| Start Time |
19 October 2007 9:34 pm |
| End Time |
19 October 2007 10:21 pm |
| Service/s |
Network Connectivity in Particular Areas:
Building Affected: POW, F9a, Eurimbla Ave, CCIA, Blackdog, Bank Bld, Scientia, Samuels, Goodsell, Clancy, Bioscience, Bontay St, Arthur St, Petroleum Engineering, B13 User Environment, Library Level 13
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| Impact |
During the outage network connectivity was inaccessible in the impacted areas
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| Notice Updated |
22/10/07 11:00 am |
Service Restored - Turnitin Vendor Maintenance
| Start Time |
17 October 2007 8:00 pm and 18 October 6:00 pm |
| End Time |
17 October 2007 11:00 pm and 18 October 10:00 pm |
| Service/s |
Turnitin Vendor Maintenance
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| Impact |
During the vendor maintenance Turnitin was not accessible
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| Notice Updated |
19/10/07 8:40 am |
Service Restored - Network Connectivity at Newton Building
| Start Time |
17 October 2007 6:00 pm |
| End Time |
17 October 2007 7:00 pm |
| Service/s |
Network Connectivity at Newton Building
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| Impact |
During the outage users in the impacted area could not access data network
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| Notice Updated |
18/10/07 12:25 pm |
Service Restored - eLearning Vista Slow Performance
| Start Time |
9 October 2007 09:10 am |
| End Time |
11 October 2007 10:00 am |
| Service/s |
eLearning Vista Slow Performance |
| Impact |
During the mentioned period of time users might experience slow performance of eLearning Vista; Discussion Tool in eLearning Vista was temporarily unavailable
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| Notice Updated |
12/10/07 09:45 am |
Service Restored - eLearning Vista
| Start Time |
7 September 2007 9:44 am and 1:00 pm |
| End Time |
7 September 2007 11:00 am and 3:00 pm |
| Service/s |
eLearning Vista |
| Impact |
During the outage users could not access eLearning Vista
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| Notice Updated |
18/10/07 12:15 pm |
Service Restored - UNSW Corporate Website WWW.UNSW.EDU.AU
| Start Time |
6 September 2007 09:00 am |
| End Time |
6 September 2007 6:00 pm |
| Service/s |
UNSW web site www.unsw.edu.au |
| Impact |
During the outage users could not access the impacted web pages |
| Notice Updated |
18/10/07 10.30 am |
Service Restored - Network Connectivity at Law Library and Faculty of Law
| Start Time |
6 September 2007 09:45 am |
| End Time |
6 September 2007 10:15 am |
| Service/s |
Network Connectivity at Law Library and Faculty of Law |
| Impact |
During the outage users in the impacted area could not access data networtk
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| Notice Updated |
18/10/07 10.40 am |
Service Restored - Blackberry E-mail Service at UNSW
| Start Time |
1 September 2007 1:00 pm |
| End Time |
3 September 2007 10:30 am |
| Service/s |
Blackberry E-mail Service at UNSW |
| Impact |
During the outage the Blackberry E-mail Service was not accessible from mid-day Saturday 1st September.
Users should now get all the messages which were in their E-mail accounts but had not been delivered to their Blackberry devices since Saturday afternoon.
It should be noted that the date and time of the message shown on the Blackberry device is when the massage arrived on the device, however on the e-mail accounts the date and time is when it arrived in the mail box.
Thus a message which arrived on Sunday 2/9/07 in the mail, will show Monday 3/9/07 on the Blackberry, but when the message is opened it will show that the message was sent on Sunday 2/9/07.
There was no mail lost during the outage
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| Notice Updated |
18/10/07 10.45 am |
Service Restored - eLearning Vista
| Start Time |
17 August 2007 4:45 pm |
| End Time |
17 August 2007 7:00 pm |
| Service/s |
eLearning Vista |
| Impact |
During the outage users could not access eLearning Vista |
| Notice Updated |
18/10/07 10.50 am |
Service Restored - Network Connectivity in Student Central, Internal Audit, Financial Services
| Start Time |
13 August 2007 8:30 am |
| End Time |
13 August 2007 10:30 am |
| Service/s |
Network connectivity in Student Central, Internal Audit, Financial Services |
| Impact |
During the outage users in the impacted areas could not access data network |
| Notice Updated |
18/10/07 10.50 am |
Service Restored - Access to the UNSW IT Services
| Start Time |
24 July 2007 10:20 am |
| End Time |
24 July 2007 10:40 am |
| Service/s |
Access to IT Services |
| Impact |
During the outage users could not access data network myUNSW, Unimail, eLearning and other IT Services |
| Notice Updated |
18/10/07 11:15 am |
Service Restored - myUNSW
| Start Time |
23 July 2007 09:30 am |
| End Time |
23 July 2007 3:55 pm |
| Service/s |
Access to myUNSW |
| Impact |
During the outage users could not access myUNSW.
Due to the high user demand and high system utilisation access to myUNSW was enabled to viable number of concurrent connections.
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| Notice Updated |
18/10/07 11:05 am |
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