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Service Interruptions 2008
Service Restored - Partial Outage of Telephony | Start Time | Monday, 10 November 2008 09:40 am | | End Time | Monday, 10 November 2008 11:10 am | | Service/s | Telephony - Partial service outage. | | Impact | Users could not reach some internal numbers from certain locations on campus at UNSW. The issue was related to the power outage and this was addressed by UNSW Facilities Management. | | Notes | The issue was caused by power outage - resolved by Facilities Management. | | Notice Updated | 10/11/08 11:16 am |
Service Restored - Staff Contacts Search on the WWW.UNSW.EDU.AU Site | Start Time | Monday, 3 November 2008 9:34 am | | End Time | Thursday, 6 November 2008 12:10 pm | | Service/s | Staff Contacts Details Search on WWW.UNSW.EDU.AU | | Impact | Users could not access staff contacts details search on WWW.UNSW.EDU.AU | | Notes | Hardware failure. | | Notice Updated | 6/11/08 12:28 pm |
Service Restored - Optus network coverage | Start Time | Friday, 24 October 2008 11:45 am | | End Time | Saturday, 25 October 2008 8:00 am | | Service/s | Optus network coverage. | | Impact | a major fault was affecting Mobile 2G & 3G services in Adelaide and Sydney. | | Notes | Mobile 2G & 3G services in Adelaide and Sydney was currently under investigation. Optus has advised that there is currently no ETA at the moment. | | Notice Updated | 06/11/08 12:31 pm |
Service Restored - Access to Microsoft hosted websites from UNSW | Start Time | Thursday, 4 September 2008 11:50 am | | End Time | Thursday, 4 September 2008 12:20 pm | | Service/s | Access to Microsoft hosted websites from UNSW campus. | | Impact | Users could not access to Microsoft hosted websites from UNSW campus. | | Notes | There was a connectivity issue between AARNet, UNSW's ISP, and Microsoft servers. This issue has now been resolved. | | Notice Updated | 04/09/08 12:50 pm |
Service Restored - Access to My eLearning Vista | Start Time | Wednesday, 3 September 2008 3:00 am | | End Time | Wednesday, 3 September 2008 8:15 am | | Service/s | Access to My eLearning Vista. | | Impact | Users could not access to My eLearning Vista. | | Notes | There was a database system error affecting My eLearning Vista. | | Notice Updated | 03/09/08 08:38 am |
Service Restored - CITI Lotus Notes | Start Time | Monday, 18 August 2008 1:30 pm and Tuesday, 19 August 2008 9:15 am, 10:54 am | | End Time | Monday, 18 August 2008 5:00 pm and Tuesday, 19 August 2008 9:45 am, 11:30 am | | Service/s | Access to CITI Lotus Notes | | Impact | On Monday, the Lotus Domino server service was restarted multiple times however continued to fail generating NSD files that has been forwarded to IBM for analysis. IBM responded with root cause of the Domino issue - corrupt Full Text Index. This is an issue to which IBM is currently testing a hotfix - but is not available to be installed as yet. During intermittent outages any mail that was sent to users will have been queued and delivered during server uptimes. Users may experience discrepancies with their Read/Unread marks due to the manual failover process. Lotus Domino server has experienced recent outages caused by end-user Full Text Index search on mail files. Software Bug identified by Software Vendor in Lotus Domino. IT at UNSW requests that customers do not perform any full text index searches on their mail file until after the hotfix has been applied to the Lotus Domino mail servers. Workaround if you cannot access Lotus Notes mailbox:
Start Lotus Notes client
Click on File > Database > Open > Server > Put IP Address 129.94.112.225 >
Open > Force Connection directly to CITI server 1 > Create | | Notes | Hotfix for Lotus Domino server full text index search software issue has been successfully installed on both IT at UNSW and Chancellery Domino servers. Client access, mail routing and Domino web-access has tested successfully.
Index on the file that was identified with the root cause of issue has been re-created and so far has tested successfully. Server up time at time of communication - 1 hr 15 mins | | Notice Updated | 21/08/08 9:30 am |
Service Restored - IVR (Interactive Voice Response) Telephony | Start Time | Tuesday, 19 August 2008 8:00 am | | End Time | Tuesday, 19 August 2008 8:25 am | | Service/s | IVR (Interactive Voice Response) Telephony. | | Impact | During the outage IVR was not working. | | Notes | Telephony PABX is impacted most probably by the lightning strike which affects the IVR system. | | Notice Updated | 21/08/08 09:30 am |
Service Restored - Access to IT Lotus Notes | Start Time | Thursday, 14 August 2008 3:34 pm | | End Time | Thursday, 14 August 2008 4:45 pm | | Service/s | IT Lotus Notes. | | Impact | Users of IT Lotus Notes (IT Department). | | Notes | Hardware Failure (CPU). | | Notice Updated | 14/08/08 4:45 pm |
Service Restored - Unimail Partial Outage | Start Time | 14 July 2008 at 11:00am; Scheduled on 15 July 2008 at 4:30 pm | | End Time | 14 July 2008 at 12:10 pm; Scheduled on 15 July 2008 at 5:30 pm | | Service/s | UniMail | | Impact | During the outage some users may not logon to UniMail | | Notes | This service was impacted due to hardware failure (server system board). On 15 July 2008 UniMail service was partially unavailable during 4:30 pm - 5:30 pm to accommodate replacement of faulty components. | | Notice Updated | 17/07/08 1:45 pm |
Service Restored - Intermittent calling out restrictions in Upper Campus | Start Time | Thursday, 22 May 2008 02:33 pm | | End Time | Friday, 4 July 2008 3:00pm | | Service/s | Optus link | | Impact | Intermittent issue with external Telephony calls in Upper Campus | | Notes | Optus has replaced telephony terminal equipment at Kensington exchange and has replaced most of the copper pairs between Kensington exchange and main distribution fames in Mains Bldg and the Library. On Wednesday, 25th of June, the Optus Multiline service (Rte 163) has been restored initially for handling incoming calls only (for risk mitigation outgoing calls were routed through the Lower Campus PABX). Currently the service is restored for both incoming and outgoing calls | | Notice Updated | 04/07/08 3:30 pm |
Service Restored - Access to myUNSW | Start Time | Wednesday, 2 July 2008 1:36 pm and Thursday 3 July 2008 12:30 pm | | End Time | Wednesday, 2 July 2008 at midnight and Thursday, 3 July 2008 1:00 pm | | Service/s | myUNSW | | Impact | During the outage myUNSW was inaccessible | | Notes | Corruption in managing display profiles caused the portal to react on abnormal and not standard manner. Code has been changed to refer conditional profiles to a default HTML profile. Mainstream browsers (IE, Mozilla Firefox, Safary, Opera) can access and see content on myUNSW. The issue may be residual for not mainstream browsers. | | Notice Updated | 04/07/08 11:10 am |
Service Restored - Access to CITI Lotus Notes | Start Time | Monday, 30 June 2008 5:15 pm | | End Time | Monday, 30 June 2008 6:00 pm | | Service/s | Access to CITI Lotus Notes | | Impact | Users could not access to CITI Lotus Notes | | Notes | Lotus Notes server consumed excessive VMFarm resource | | | Notice Updated | 01/07/08 10:20 am |
Service Restored - Access to Chancellery Lotus Notes | Start Time | Thursday, 29 May 2008 8:30 am | | End Time | Thursday, 29 May 2008 1:15 pm | | Service/s | Performance of Chancellery Lotus Notes | | Impact | Chancellery Lotus Notes performance is slow | | Notes | Chancellery Lotus Notes service is restored | | | Notice Updated | 30/05/08 10:20 am |
Service Restored - Web Access to My eLearning Vista and NSS Financials | Start Time | Friday, 23 May 2008 09:00 am | | End Time | Friday, 23 May 2008 09:15 am | | Service/s | Web Access to My eLearning Vista and NSS Financials | | Impact | Users could not access via web to My eLearning Vista and NSS Financials | | Notes | These services were down due to unexpected failure of Proxy | | Notice Updated | 23/05/08 01:05 pm |
Service Restored - Access to myUNSW | Start Time | Monday, 19 May 2008 12:35 pm and Monday, 19 May 2008 03:50 pm | | End Time | Monday, 19 May 2008 12:59 pm and Monday, 19 May 2008 06:45 pm | | Service/s | Access to myUNSW | | Impact | Users cannot access myUNSW | | Notes | The number of concurrent users has been reduced from 300 to 180 to ensure performance of the service. System performance is under monitoring. | | Notice Updated | 20/05/08 08:15 am |
Service Restored - Access to myUNSW | Start Time | Wednesday, 14 May 2008 12:30 pm | | End Time | Wednesday, 14 May 2008 12:45 pm | | Service/s | Access to myUNSW | | Impact | Users could not access to myUNSW | | Notes | myUNSW was inaccessible during the outage | | Notice Updated | 16/05/08 08:30 am |
Service Restored - Access to My eLearning Vista | Start Time | Monday, 21 April 2008 8:15 am | | End Time | Monday, 21 April 2008 9:50 am | | Service/s | Access to My eLearning Vista | | Impact | Users could not access to My eLearning Vista | | Notes | My eLearning Vista was down due to Java Run Time (JRE) queue was full | | Notice Updated | 23/04/08 01:15 pm |
Service Restored - Access to My eLearning Vista and web interface to NSS Financial | Start Time | Friday, 18 April 2008 10:15am | | End Time | Friday, 18 April 2008 10:50am | | Service/s | My eLearning Vista and web interface to NSS Financials | | Impact | Access to My eLearning Vista and web interface to NSS Financials | | Notes | These services were down due to proxy | | Notice Updated | 21/04/08 8:24am |
Service Restored - Access to My eLearning Vista | Start Time | Friday 11 April 2008 12:00 pm | | End Time | Friday 11 April 2008 01:28 pm | | Service/s | Access to My eLearning Vista | | Impact | Users could not access My eLearning Vista | | Notes | This services was down due to unexpected issue related to operating system | | Notice Updated | 14/04/08 10.32 am |
Service Restored - Partial Outage of Telephony | Start Time | Wednesday 26 March 2008 8:00 am | | End Time | Wednesday 26 March 2008 10:32 am (IVR functionality - 12:10 pm) | | Service/s | Telephony | | Impact | Telephony service was partilly inavailable in some buildings at UNSW (mainly in Low Campus) | | Notes | This services was down due to failure of PABX B most probably after lightning strike | | Notice Updated | 26/03/08 12:20 pm |
Service Restored - Access to My eLearning Vista | Start Time | Thursday 13 March 2008 2:50 pm | | End Time | Thursday 13 March 2008 4:08 pm | | Service/s | Access to My eLearning Vista | | Impact | Users could not access My eLearning Vista | | Notes | This services was down due to error in security configuration change | | Notice Updated | 14/03/08 10:00 am |
Service Restored - AGSM Web Site www.agsm.edu.au | Start Time | Wednesday 12 March 2008 09:30 am | | End Time | Wednesday 12 March 2008 2:30 pm | | Service/s | AGSM Web Site www.agsm.edu.au | | Impact | Users cannot access AGSM Web Site | | Notes | This services was down due to unexpected high utilisation of system resources. | | Notice Updated | 13/03/08 9:00 am |
Service Restored - Air Conditioning in Data Centre and eLearning Vista | Start Time | Friday 7 March 2008 7:45 pm | | End Time | Friday 7 March 2008 9:40 pm | | Service/s | eLearning Vista | | Impact | Users could not access eLearning Vista | | Notes | During Air Conditioning failure in the Data Centre eLearning Vista primary database was switched to alternative Data Centre as prevention of unexpected outage | | Notice Updated | 11/04/08 1:30 pm |
Service Restored - Access to Chancellery File Server | Start Time | Friday 7 March 2008 9:03 am | | End Time | Friday 7 March 2008 9:44 am | | Service/s | Access to Chancellery File Server | | Impact | Users in HR, Equity and Diversity, Marketing and Development office, other departments could not access Chancellery File Server | | Notes | This services was down due to unexpected failure | | Notice Updated | 07/03/08 10:03 am |
Service Restored - ITS Lotus Notes | Start Time | Thursday 7 February 2008 7:30 am | | End Time | Thursday 7 February 2008 3:15 pm | | Service/s | ITS Lotus Notes | | Impact | ITS and SDS Staff could not access Lotus Notes E-mail and Calendar | | Notes | This services was down due to unexpected failure of hardware component | | Notice Updated | 08/02/08 09:00am |
Service Restored - UniMail | Start Time | Tuesday 15 January 2008 09:51 am | | End Time | Tuesday 15 January 2008 10:20 am | | Service/s | Unimail | | Impact | Users could not access Unimail | | Notes | This services was down due to power failure. | | Notice Updated | 16/1/08 10.30 am |
Service Restored - Network problem - John Goodsell Building | Start Time | 2 January 2008 12:32 pm | | End Time | 2 January 2008 02:34 pm | | Service/s | Network Connectivity within John Goodsell Building | | Impact | During the outage network connection was lost in the impacted area | | Notes | Zone Switch was down | | Notice Updated | 14/1/08 10:03 am |
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