Below are frequently asked questions regarding UniMail and UniPass expiry process for staff.

If you hold a staff 's' or 'z' account (e.g. s1234567 or z1234567), your UniMail account is due to expire 30 days after you cease to be a member of staff.

If you hold a miscellaneous staff 'm' account (e.g. m1234567), your UniMail account is due to expire 30 days after the anniversary of account creation (or in some cases sooner).

These rules are a consequence of the current UNSW Email policy [PDF].

If your UniMail account is due to expire you will receive a warning four weeks, two weeks and one week prior to account removal.

One week after your last warning message your UniMail and UniPass accounts will be deleted. At this time any remaining email messages in your mailbox will be removed and your UniPass will stop working.

When your UniMail account is deleted, any associated email addresses and forwarding information will also be deleted. Any email sent to your old UniMail/UNSW email address(s) will be returned to the sender.

If you feel you have wrongly received an expiry notice, contact the IT Service Centre.

Previous holders of staff 's' or 'z' accounts may, in certain circumstances, apply for a miscellaneous staff account. Contact the IT Service Centre for more information.

If you currently hold an m account, and you continue to maintain an appropriate relationship with the university you may renew your account via an OSA 6 - Renewal of Miscellaneous Account Application Form.

If your account application is refused, you may submit your reasons for appeal in writing to the IT Service Centre.