UNSW Outages

UNSW Outages

Service Interruptions

A Service interruption is where a service is temporarily unavailable due to a system or hardware fault or planned maintenance.

Duration: Monday 13/11/2017 12:34 - 14:42
Service: Student Managed Print Service
Impact: Students were unable to print to Student Managed Print printers
Status: Resolved
Notice Updated:   13/11/2017 15:20

Duration: Friday 10/11/2017 12:00 - Monday 13/11/2017 12:00
Service: Inbound calls from external numbers. All other services were unaffected.
Impact: Finance and Philanthropy Staff at 320 Pitt St were unable to receive inbound calls from external numbers.
Status: Resolved: Optus removed a block placed on Friday as part of earlier troubleshooting
Notice Updated:   13/11/2017 12:41

Date/Time: 04/11/2017 07:00 - 04/11/2017 12:00
Duration: 5 hours

Services impacted: All devices connected to the UNSW Wireless Network

Details:
UNSW IT will update the security certificates on the UNSW wireless network. If you use the wireless network, you will need to accept the new certificate before accessing the wireless network.
Date/Time: 16/11/2017 12:00 - 20/11/2017 08:00
Duration: 5 days

Services impacted: PiMs

Details:
myUNSW will be upgraded to improve user and navigation experience. To enable these HR System upgrades to be successfully implemented, a PiMs system outage will be required from 12:00 on Thursday 16 November until 08:00 on Monday 20 November
Date/Time: 13/11/2017 08:00 - 18/11/2017 16:00
Duration: 5 Days

Services impacted: ADNS Domain Controllers

Details:
UNSW IT will be upgrading the ADNS Domain Controller fleet from Windows 2012 R2 to Window Server 2016

Duration: 30/10/2017 16:21 - 16:47
Service: Network services were lost for the UNSW Fitness & Aquatic Centre (B5)
Impact: UNSW Fitness & Aquatic Centre staff were required to manually allow customers entry to use the facilities.
Status: Resolved.
Notice Updated:   31/10/2017 09:05

Duration: 30/10/2017 15:11 - 15:43
Service: Network services were lost for the UNSW Fitness & Aquatic Centre (B5)
Impact: UNSW Fitness & Aquatic Centre staff were required to manually allow customers entry to use the facilities.
Status: Resolved.
Notice Updated:   30/10/2017 15:56

Duration: 18/10/2017 09:00:- 12:53
Service: UNSW Online Payments (OneStop)
Impact: Customers were unable to make credit card payments via the UNSW Online Payments (OneStop) portal
Status: Resolved.
Notice Updated:   18/10/2017 13:03

Date/Time: 19/10/2017 03:00 - 19/10/2017 04:00
Duration: 1 hours

Services affected: Blackboard Collaborate Ultra

Details:
Applying emergency hotfix. Intermittent service degradation is expected during the maintenance window.
Date/Time: 20/10/2017 03:00 - 20/10/2017 05:00
Duration: 2 hours

Services affected: Blackboard Collaborate is being updated and will be unavailable. During this time, new sessions will not be created, existing sessions will be unaffected.

User impact:
Blackboard Collaborate will be uavailable during the outage. Blackboard Collaborate Ultra will NOT be affected

Duration: 11/10/2017 09:12 - 11:02
Service: Information Hub Reporting
Impact: Customers were unable to log on to the Info Hub reporting application.
Status: Resolved.
Notice Updated:   11/10/2017 11:15

Duration: 13/09/2017 14:30 - 15:10
Service: Network services
Impact: Units in the University Terraces have no wired or wireless network access.
Status: Resolved.
Notice Updated:   13/09/2017 15:22

Duration: 11/09/2017 11:42 - 14:41
Service: Email
Impact: Email sent to or from an @unsw.edu.au address may have been delayed by more than 5 minutes. Email between @unsw.edu.au addresses is unaffected. Scan to email services may also have been delayed by more than 5 minutes.
Status: Resolved.
Notice Updated:   11/09/2017 14:54

Duration: 08/09/2017 08:00 - 13:45
Service: Network
Impact: Customers had no network access
Campuses north of Sydney without a dual link will have no network access.
These include:
Port Macquarie
Coffs Harbour
SHREC (JHEF Facility at Port Macquarie)
Status: Resolved.
Notice Updated:   08/09/2017 15:05

Duration: 5/09/2017 12:11 - 13:25
Service: Network services
Impact: Students were unable to logon to SOE devices in labs in the Red Centre, Ainsworth, Vallentine Annexe and Computer Science buildings.
Staff lost network access in levels 3 and 4 of Civil Engineering building.
Status: Resolved
Notice Updated:   05/09/2017 13:45

View outages history here

Maintenance Windows

Dedicated Maintenance Windows for 2017 - 2018

Potential network and systems outages may occur during these dates
2-3 December 2017
24-25 February 2018
14-15 April 2018
7-8 July 2018
22-23 September 2018
1-2 December 2018

Maintenance Windows are designed to ensure that there are consistent timeframes to allow for better scheduling of work by UNSW staff and students.

Maintenance Windows capture Significant changes with a planned outage which will cause an outage to UNSW staff/students.

Major changes or project changes requiring a planned outage need to be scheduled in conjunction with the business or faculties and take into account the multiple system resources and schedules.

All outages that occur - either during a dedicated maintenance window or outside a maintenance window will be communicated with the impact business or faculty area.

For a list of the Maintenance Window dates - please refer below:

Application Maintenance

The following applications will be unavailable to customers during its scheduled maintenance times below:
IDM - Daily 23:50 - 01:35 and 06:45 - 07:00

Page last updated: Friday, May 19th, 2017