UNSW Outages

UNSW Outages

Service Interruptions

A Service interruption is where a service is temporarily unavailable due to a system or hardware fault or planned maintenance.

Duration: Monday 12/02/2018 15:16 - Monday 12/02/2018 15:51
Service: Staff & student home drives
Impact: Some staff & student home drives were unavailable.
UNSW IT have restored service to all home drives that had been previously impacted.
Status: Resolved
Notice Updated:   12/02/2018 15:55

Date/Time: 15/02/2018 02:00 - 15/02/2018 03:00
Duration: 1 hour
Change Type: Blackboard will be performing maintenance on Moodle infrastructure
Details: Services will be available, but in maintenance mode (non-admin user login disabled) for up to a couple of minutes during this window.

Duration: Monday 22/1/2018 09:18 - 24/01/2018 11:47
Service: Staff & student home drives
Impact: Some staff & student home drives were unavailable.
UNSW IT have restored service to all home drives that had been previously impacted.
Status: Resolved
Notice Updated:   24/1/2018 13:28

Duration: Friday 12/01/2018 00:47-08:27
Service: External network access
Impact: Email, hosted cloud services and internet were unavailable across all UNSW campuses
Status: Resolved
Notice Updated:   12/01/2018 11:55

Date/Time: 28/01/2018 21:00 - 28/01/2018 22:00
Duration: 1 hours
Services impacted: Production environments
Details: Service will be available however may be slow during the maintenance window. .

Date/Time: 14/01/2018 00:00 - 14/01/2018 05:00
Duration: 5 hours
Services impacted: Production environments
Details: Blackboard will apply the January 2018 update. Collaborate Ultra to be unavailable during the maintenance window.

Date/Time: 12/01/2018 02:00 - 12/01/2018 06:00
Duration: 4 hours
Services impacted: Production environments
Details: Blackboard will be performing scheduled infrastructure maintenance. Intermittent connectivity expected during maintenance window.

View outages history here

Maintenance Windows

Dedicated Maintenance Windows for 2017 - 2018

Potential network and systems outages may occur during these dates
2-3 December 2017
24-25 February 2018
14-15 April 2018
7-8 July 2018
22-23 September 2018
1-2 December 2018

Maintenance Windows are designed to ensure that there are consistent timeframes to allow for better scheduling of work by UNSW staff and students.

Maintenance Windows capture Significant changes with a planned outage which will cause an outage to UNSW staff/students.

Major changes or project changes requiring a planned outage need to be scheduled in conjunction with the business or faculties and take into account the multiple system resources and schedules.

All outages that occur - either during a dedicated maintenance window or outside a maintenance window will be communicated with the impact business or faculty area.

For a list of the Maintenance Window dates - please refer below:

Application Maintenance

The following applications will be unavailable to customers during its scheduled maintenance times below:
IDM - Daily 23:50 - 01:35 and 06:45 - 07:00

Page last updated: Friday, May 19th, 2017