UNSW Outages History

UNSW Outages History

Service Interruptions

A Service interruption is where a service is temporarily unavailable due to a system or hardware fault or planned maintenance.

Duration: 05/04/2017 15:54 - 16:17
Service: Moodle
Impact: Access to Moodle was unavailable.
Status: The vendor has restored service.
Notice Updated:   05/04/2017 17:00

Date/Time: 02/04/2017 00:00 - 02/04/2017 05:00
Duration: 5 hours

Services affected: Blackboard Collaborate Ultra which integrates with Moodle and Blackboard Learn


User impact:
During this time, access to Blackboard Collaborate Ultra which integrates with Moodle and Blackboard Learn will be unavailable.
Date/Time: 23/03/2017 15:00 - 23/03/2017 15:30
Duration: 30 minutes

Services affected: Lecture Recordings (Echo360)


User impact:
During this time, access to Lecture Recordings (Echo360) will be unavailable.
Date/Time: 07/03/2017 08:00 - 07/03/2017 08:30
Duration: 30 minutes

Services affected: Lecture Recordings (Echo360)


User impact:
During this time, access to Lecture Recordings (Echo360) will be unavailable.

Duration: 05/03/2017 15:20 - 16:15
Service: TheBOX media management system
Impact: Any media, such as coursework for students, hosted via TheBOX was unavailable.
Status: Resolved
Notice Updated:   06/03/2017 11:45

Duration: 03/03/2017 11:49 - 12:44
Service: Kensington campus network connectivity
Impact: Some UNSW customers across Kensington campus were intermittently losing wired network access.
Status: Resolved
Notice Updated:   03/03/2017 13:05

Duration: 17/02/2017 16:08 - 17:12
Service: Some UNSW Kensington campus landlines
Impact: Some UNSW Kensington campus landlines were unavailable after lightning strike.
Status: Resolved
Notice Updated:   17/02/2017 17:28

Duration: 15/02/2017 10:57 - 15/02/2017 11:47
Service: The Hosproxy service was unavailable.

Impact: UNSW staff on hospital VLANs had limited access to internet resources.
Status: Resolved
Notice Updated:   15/02/2017 14:45

Duration: 13/02/2017 11:33 - 14/02/2017 15:30
Service: Optus mobile voicemail message retrieval may be unavailable.

Impact: Some UNSW Optus mobile services are still unable to retrieve voicemail messages. When the voicemail number 321 is called, a recorded message is heard advising the voicemail number has been disconnected. Optus have advised that no voicemail will be lost.
Status: Resolved
Notice Updated:   14/02/2017 16:20

Duration: 07/02/2017 09:22 - 10:30
Service: The Citrix applications via newapps.unsw.edu.au was experiencing issues.

Impact: This was preventing access to Citrix applications through newapps.unsw.edu.au, direct access to these applications was not affected.
Status: UNSW IT have restored the service.
Notice Updated:   07/02/2017 10:58

Date/Time: 13/02/2017 08:00 - 15/02/2017 08:00
Duration: 48 hours

Services affected: Lecture Recordings (Echo360)


Details: : This maintenance will affect clients attempting to watch lecture recordings and access ESS. UNSW IT are implementing automated disaster recovery processes for Echo360.


User impact:
During this time, access to Lecture Recordings (Echo360) will be unavailable.

Some systems are still impacted including Central Web Uni websites, these are in the process of being restored. PiMS are indexing of Library content have both been restored.

Duration: 01/02/2017 21:30 - Ongoing
Service: Multiple services including components of myUNSW, SiMs, PiMs, FSAM, Lecture Recordings (Echo360), Online Library Resources and some Websites are unavailable.
Impact: Numerous services are unavailable or some components are unavailable.
Status: UNSW IT are working to restore the remaining services.
Notice Updated:   03/02/2017 11:03

Duration: 01/02/2017 14:30 - 15:21
Service: Shared network drives
Impact: Some shared network drives were unavailable.
Status: Resolved.
Notice Updated:   01/02/2017 15:35

Duration: 01/02/2017 08:50 - 10:12
Service: HosProxy authentication service.
Impact: UNSW staff operating from within NSW Area Health Service sites did not have internet access.
Status: Resolved.
Notice Updated:   01/02/2017 10:35

Duration: 30/01/2017 08:00 - 13:35
Service: Citrix applications through Citrix Receiver or newapps.unsw.edu.au
Impact: This is preventing access to Citrix applications through either Citrix Receiver or newapps.unsw.edu.au.
Applications currently not available through Citrix include:
• nVision
• OneStop
• Calumo
• Raisers Edge
Direct access to these applications will still be available to select users.
Status: Resolved.
Notice Updated:   30/01/2017 16:00

Duration: 24/01/2017 17:00
Service: Email
Impact: Delayed delivery of emails sent to an @unsw.edu.au address between 24/01/2017 17:00 - 18:30
Status: Resolved
Notice Updated:   25/01/2017 10:15

Duration: 23/01/2017 15:53 - 16:32
Service: Shared network drives
Impact: Some shared network drives were unavailable
Status: Resolved
Notice Updated:   25/01/2017 10:15

Duration: 23/01/2017 10:00 - 16:28
Service: Calumo
Impact: No reports or data were available from finance cubes in Calumo
Status: Resolved.
Notice Updated:   25/01/2017 10:15

Duration: 20/01/2017 16:11 - 19:00
Service: Network services
Impact: Bio Sciences Building lost network access. .
Status: Resolved.
Notice Updated:   25/01/2017 10:15

Date/Time: 01/02/2017 23:00 - 02/02/2017 03:00
Duration: 4 hours

Services affected: Moodle


User impact:
During the times listed above maintenance and upgrades on the Moodle load balancers may result in some in-progress connections (eg. downloading a file) being interrupted while connections automatically re-route to the other available load balancers.
Date/Time: 20/01/2017 04:00 - 20/01/2017 05:00

Services affected: Blackboard Collaborate Ultra


User impact:
During this period, Blackboard Collabrate Ultra will be unavailable.
Date/Time: 11/01/2017 04:00 - 11/01/2017 05:00

Services affected: Blackboard Collaborate Ultra


User impact:
During this period, Blackboard Collabrate Ultra will be unavailable.

Duration: 16/12/2016 09:17-09:30
Service: Wired Network
Impact: UNSW campuses external to Kensington campus had no wired network access. Wireless network access was not affected .
Status: Resolved
Notice Updated:   16/12/2016 10:00

Duration: 14/12/2016 02:00 - 15/12/2016 02:00
Service: UNSW access for Lynda.com
Impact: UNSW customers were unable to log on to Lynda.com .
Status: Resolved
Notice Updated:   15/12/2016 09:33

Duration: 13/12/2016 11:00 - 11:45
Service: Turnitin
Impact: Turnitin was unavailable. The issue was resolved by the vendor and was a service wide issue.
Status: Resolved
Notice Updated:   14/12/2016 10:04

Date/Time: 10/01/2017 10:00 - 10/01/2017 15:00

Services affected: UNSW Lecture Recordings (Echo360)


User impact:
UNSW Lecture recordings are being upgraded to version 5.5 SP13. As a consequence, the lecture recording service will be unavailable for direct access or via Moodle. Lecture recordings will continue to be made throughout this time period.

Duration: 06/12/2016 09:08 - 09:25
Service: Web Single Sign On (WSSO)
Impact: Customers were unable to log on to services reliant on WSSO. These included Moodle and myUNSW. .
Status: Resolved
Notice Updated:   06/12/2016 09:44

Duration: 05/12/2016 15:14 - 17:45
Service: Kensington campus land line services
Impact: UNSW Kensington campus land line services became unstable following a lightning strike. Infrastructure was restarted to restore service. During the restart of the infrastructure there was a full outage for all land line services. .
Status: Resolved
Notice Updated:   05/12/2016 17:50

Duration: 02/12/2016 10:14 - 10:37
Service: Wired Network
Impact: UNSW campuses external to Kensington campus had no wired network access. Wireless network access was not affected .
Status: Resolved
Notice Updated:   02/12/2016 11:10

Date/Time: 03/12/2016 07:00 - 04/12/2016 21:00

Services affected: Staff Home and Shared drives


User impact:
During this period, staff will be unable to access their home drive of shared drives.

Duration: 22/11/2016 16:20 - 16:28
Service: Network
Impact: Customers in the Civil Engineering building had no network access. .
Status: Resolved
Notice Updated:   22/11/2016 17:10

Duration: 22/11/2016 10:45 - 10:55
Service: Network
Impact: Customers in the Civil Engineering building had no network access. .
Status: Resolved
Notice Updated:   22/11/2016 11:10

Date/Time: 20/11/2016 05:00 - 21/11/2016 05:00

Services affected: Sharepoint 2013


User impact:
The following sites will be unavailable during the change window.
https://ap-review.unsw.edu.au
https://artdesign-intranet.unsw.edu.au
https://arts-intranet.unsw.edu.au
https://bcp.unsw.edu.au
https://bridg-intranet.unsw.edu.au
https://bridg-intranet.unsw.edu.au/team/bridg
https://cheba-portal.unsw.edu.au
https://cheba-portal.unsw.edu.au/team/cheba
https://clce-intranet.unsw.edu.au
https://complaintsandconduct.unsw.edu.au
https://connect.unsw.edu.au
https://connect.unsw.edu.au/application/AssetManagement
https://connect.unsw.edu.au/team/humanresources
https://dfocalendar.unsw.edu.au
https://dvcr-intranet.unsw.edu.au
https://dvcr-intranet.unsw.edu.au/meeting/acecs
https://dvcr-intranet.unsw.edu.au/meeting/HREC
https://dvcr-intranet.unsw.edu.au/meeting/hula
https://dvcr-intranet.unsw.edu.au/meeting/ibc
https://dvcr-intranet.unsw.edu.au/meeting/ogtrfig
https://dvcr-intranet.unsw.edu.au/meeting/rsc
https://eng-intranet.unsw.edu.au
https://eng-intranet.unsw.edu.au/team/finance
https://eng-portal.unsw.edu.au
https://eng-portal.unsw.edu.au/intranet/biomed-student
https://eng-portal.unsw.edu.au/intranet/chem-student
https://eng-portal.unsw.edu.au/intranet/elec-student
https://eng-portal.unsw.edu.au/intranet/faculty-staff
https://eng-portal.unsw.edu.au/intranet/faculty-student
https://eng-portal.unsw.edu.au/intranet/mech-staff
https://eng-portal.unsw.edu.au/intranet/petroleum-student
https://eng-portal.unsw.edu.au/intranet/spree-student
https://eng-portal.unsw.edu.au/intranet/tyree-staff
https://execteam.unsw.edu.au
https://fm-intranet.unsw.edu.au
https://fm-intranet.unsw.edu.au/intranet/staff
https://fm-intranet.unsw.edu.au/team/cst
https://fm-intranet.unsw.edu.au/team/smg
https://fsas-intranet.unsw.edu.au
https://governance-portal.unsw.edu.au
https://governance-portal.unsw.edu.au/intranet/academic-board
https://governance-portal.unsw.edu.au/intranet/calendar
https://governance-portal.unsw.edu.au/intranet/faculty-board
https://governance-portal.unsw.edu.au/intranet/university-committees
https://governance-portal.unsw.edu.au/intranet/unsw-council
https://governance-portal.unsw.edu.au/intranet/vice-chancellor
https://hr-intranet.unsw.edu.au/team/clientservices
https://icts-intranet.unsw.edu.au
https://innovations-portal.unsw.edu.au/intranet/home
https://innovations-portal.unsw.edu.au/team/student entrepreneur resources
https://isms.unsw.edu.au
https://library-intranet.unsw.edu.au
https://ltu-intranet.unsw.edu.au
https://ltu-intranet.unsw.edu.au/application/project-planning
https://medicine-intranet.unsw.edu.au
https://medicine-intranet.unsw.edu.au/community/sahrt
https://medicine-intranet.unsw.edu.au/meeting/cat
https://medicine-intranet.unsw.edu.au/project/medicine-project
https://medicine-intranet.unsw.edu.au/sites/committees
https://medicine-intranet.unsw.edu.au/sites/soms

Duration: 16/11/2016 10:38 - 12:30
Service: Email
Impact: Email sent to or from an @unsw.edu.au address may have been delayed by more than 5 minutes. Email between @unsw.edu.au addresses is unaffected. Scan to email services may also have been delayed by more than 5 minutes. .
Status: Resolved
Notice Updated:   16/11/2016 12:35

Duration: 04/11/2016 10:22 - 15:06
Service: OneStop
Impact: Customers were unable to access the OneStop Cashier Service .
Status: Resolved
Notice Updated:   04/11/2016 15:27

Duration: 03/11/2016 06:30 - 14:40
Service: Hosproxy
Impact: Customers at Liverpool and Fairfield, were unable to access the Hosproxy service or UniWide .
Status: Resolved
Notice Updated:   03/11/2016 15:10

Date/Time: 23/11/2016 23:00 - 24/11/2016 11:00

Services affected: UNSW Moodle annual upgrade from v2.9 to v3.1, and Turnitin scheduled upgrade from Moodle Direct v1 to v2


User impact:
During this period, UNSW Moodle, Turnitin and other services accessed via Moodle will be unavailable.

Duration: 21/10/2016 15:08 - 17:18
Service: Email
Impact: Email sent to or from an @unsw.edu.au address may have be delayed by more than 5 minutes. Email between @unsw.edu.au addresses is unaffected. Scan to email services may also be delayed by more than 5 minutes. .
Status: Resolved
Notice Updated:   21/10/2016 18:00

Duration: 19/10/2016 16:21 - 17:45
Service: UNSW Hosted Services
Impact: UNSW hosted services may have been slow to respond. .
Status: Resolved
Notice Updated:   19/10/2016 17:55

Duration: 14/10/2016 13:44 - 18:00
Service: Email
Impact: Email sent to or from an @unsw.edu.au address may have be delayed by more than 5 minutes. Email between @unsw.edu.au addresses is unaffected. Scan to email services may also be delayed by more than 5 minutes. .
Status: Resolved
Notice Updated:   14/10/2016 18:30

Duration: 12/10/2016 11:22 - 13:45
Service: Email
Impact: Email sent to or from an @unsw.edu.au address may have been delayed by more than 5 minutes. Email between @unsw.edu.au addresses is unaffected. Scan to email services may also have been delayed by more than 5 minutes. .
Status: Resolved
Notice Updated:   12/10/2016 17:00

Date/Time: 15/10/2016 18:00 - 15/10/2016 00:00

Services affected: Managed Print Service for Staff


User impact:
During this period, staff will be unable to print using Managed Print Services.
Date/Time: 08/10/2016 21:30 - 09/10/2016 01:30

Services affected: Learning and Teaching will be performing scheduled maintenance on the Moodle service.


User impact:
Maintenance activities may prevent staff/students from intermittently accessing UNSW Moodle during this time period. Service unavailability is expected to be brief and intermittent.

Duration: 05/10/2016 15:00 - 15:22
Service: Web Single Sign On (WSSO)
Impact: Customers were unable to log on to MyUNSW or Moodle. .
Status: Resolved
Notice Updated:   05/10/2016 15:15

Duration: 05/10/2016 12:10 - 14:40
Service: VMware hosted services.
Impact: Customers were unable to access some VMware hosted sites and services. .
Status: Resolved
Notice Updated:   05/10/2016 15:15

Duration: 30/09/2016 08:00 - 12:50
Service: Staff Managed Print
Impact: Customers were unable to access Staff Managed Print devices .
Status: Resolved
Notice Updated:   30/09/2016 12:57

Duration: 28/09/2016 22:24 - 23:24
Service: myUNSW
Impact: Customers were unable to log on to myUNSW .
Status: Resolved
Notice Updated:   29/09/2016 11:30

Duration: 28/09/2016 11:00 - 12:40
Service: Email
Impact: Email sent to or from an @unsw.edu.au address may have been delayed by more than 5 minutes. Email between @unsw.edu.au addresses was unaffected. .
Status: Resolved
Notice Updated:   28/09/2016 14:10

Duration: 22/09/2016 15:00 - 15:19
Service: Student Home Drives
Impact: Some student home drives were unavailable.
Status: Resolved
Notice Updated:   22/09/2016 15:38

Date/Time: 24/09/2016 06:00 - 25/09/2016 23:00

Services affected: UNSW IT will be performing scheduled maintenance on our Network and Datacentre services.
This will help ensure the continuation of the current network standards of performance and stability.

User impact:
Please be aware that there will be intermittent outages to wired and wireless network services for up to 30 minutes at a time.

Duration: 21/09/2016 12:05 - 12:20
Service: Calumo
Impact: Calumo was unavailable.
Status: Resolved
Notice Updated:   21/09/2016 12:55

Date/Time: 17/09/2016 10:00 - 18/09/2016 18:00

Services affected: UNSW IT are performing maintenance on the Lync service.
This work is in preparation to migrate the Lync service to Office 365 Skype for Business.
More details regarding the installation of Skype for Business will be sent over the coming weeks.

User impact:
This maintenance is not expected to have any impact to your current Lync usage.
However, if your Lync service is not working as expected after this maintenance, please restart the Lync program or contact the IT Service Centre.

Duration: 12/09/2016 10:30 - 12:00
Service: There was an issue with the UPS in the L14 datacentre which resulted in the need to shut down servers running on Nutanix and fail some network services over to R1 as a precaution.
Impact: Servers running from L14 Nutanix were unavailable.
Status: L14 datacentre is running from mains power and all services have been restored. We are in a heightened risk state while we investigate the cause of the issue. The UPS vendor has been engaged for diagnostics.
Notice Updated:   12/09/2016 14:00

Date/Time: 01/10/2016 - 07/10/2016

Services affected: HP have informed UNSW that there will be a temporary closure of their notebook factories in China.
China will be celebrating Golden Week. During this period, there will be no production, shipment or escalation.
Additionally, when the factories re-open, there will be longer than normal lead time for production of backlog and new orders

User impact:
If there are any anticipated notebook requirements from UNSW, please submit an order as soon as possible.
Please contact HP directly on 1300 653 557 or email manjunathan.t@hp.com

Duration: 30/08/2016 21:00 - ongoing
Service: Access to UNSW services from Optus Home Internet
Impact: Staff and students using Optus Home Internet currently can not access UNSW services.
Status: UNSW IT is working with Optus to resolve this issue.
Notice Updated:   31/08/2016 12:20

Date/Time: 27/09/2016 08:00 - 27/09/2016 18:00
Duration: 10 hours

Zones/Campuses affected: All Campuses
Services affected: UNSW Lecture Recording (Echo360)
Services not affected: All other services

User impact:
This maintenance will affect customers attempting to watch lecture recordings.

Technical Description of Outage:
Planned Maintenance

Duration: Thursday 25 August 14:31 - 15:07
Service: Moodle
Impact: Staff and students may not have been able to access course material via Moodle.
Status: Resolved
Notice Updated:   25/08/2016 15:30

Duration: Wednesday 24 August 13:13 - 13:18
Service: UniWide wireless network
Impact: Customers were unable to access the UniWide wireless network.
Status: Resolved
Notice Updated:   25/08/2016 15:30

Duration: Wednesday 24 August 08:16 - 09:15
Service: Staff Managed Print Service (MPS)
Impact: Staff Managed Print devices were unavailable
Status: Resolved
Notice Updated:   25/08/2016 15:30

Date/Time: 31/08/2016 10:00 - 31/08/2016 10:30
Duration: 30 mins

Zones/Campuses affected: All Campuses
Services affected: UNSW Lecture Recording (Echo360)
Services not affected: All other services

User impact:
This maintenance will affect customers attempting to watch lecture recordings.

Technical Description of Outage:
Planned Maintenance

Date/Time: 30/08/2016 13:30 - 30/08/2016 16:30
Duration: 3 hours

Zones/Campuses affected: All Campuses
Services affected: UNSW Lecture Recording (Echo360)
Services not affected: All other services

User impact:
This maintenance will affect customers attempting to watch lecture recordings.

Technical Description of Outage:
Planned Maintenance

Duration: Monday 22 August 11:00 - 11:30
Service: Lecture Recordings (Echo360)
Impact: Lecture recordings were unavailable.
Status: Resolved
Notice Updated:   22/08/2016 11:39

Duration: Wednesday 17 August 07:53 - 09:10
Service: File storage
Impact: Some staff home drives were unavailable.
Status: Resolved
Notice Updated:   17/08/2016 09:17

Date/Time: 14/08/2016 09:00 - 14/08/2016 12:00
Duration: 3 hours

Zones/Campuses affected: All Campuses
Services affected: SiMs and myUNSW
Services not affected: All other services

User impact:
UNSW IT will be performing planned maintenance on the Turnitin system. During this time SiMs and myUNSW will be unavailable.

Technical Description of Outage:
Planned Maintenance

Date/Time: 21/08/2016 00:00 - 21/08/2016 04:00
Duration: 4 hours

Zones/Campuses affected: All Campuses
Services affected: Turnitin which integrates with Moodle
Services not affected: All other services

User impact:
UNSW IT will be performing planned maintenance on the Turnitin system. During this time Turnitin will be unavailable. Instructors are encouraged to modify assignment due dates to either before or at least several hours after the scheduled maintenance window.

Technical Description of Outage:
Planned Maintenance

Duration: Wednesday 3 August 20:55 - Thursday 4 August 19:32
Service: Moodle
Impact: Customers may have been unable to access files larger than than 1MB in size within Moodle .
Status: Resolved
Notice Updated:   05/08/2016 09:30

Date/Time: 07/08/2016 00:00 - 07/08/2016 02:00
Duration: 2 hours

Zones/Campuses affected: All Campuses
Services affected: Turnitin which integrates with Moodle
Services not affected: All other services

User impact:
UNSW IT will be performing planned maintenance on the Turnitin system. During this time Turnitin will be unavailable.

Technical Description of Outage:
Planned Maintenance

Duration: Thursday 28 July 07:59 - 09:57
Service: Lecture Recordings (Echo360)
Impact: Customers are unable to access lecture recordings.
Status: Resolved
Notice Updated:   28/07/2016 10:17

Date/Time: 16/07/2016 08:00 - 16/07/2016 12:00
Duration: 4 hours

Zones/Campuses affected: All Campuses
Services affected: PiMS
Services not affected: All other services

User impact:
UNSW IT will be performing planned maintenance on the PiMS system. During this time PiMs will be unavailable.

Technical Description of Outage:
Planned Maintenance

Date/Time: 14/07/2016 13:00 - 14/07/2016 14:09
Duration: 1.15 hours

Zones/Campuses affected: All Campuses
Services affected: myAccess
Services not affected: All other services

User impact:
Customers will be unable to access the myAccess Service

Technical Description of Outage:
Planned Maintenance

Date/Time: 14/07/2016 20:00 - 14/07/2016 23:00
Duration: 3 hours

Zones/Campuses affected: All Campuses
Services affected: Service Centre Genesys Call Centre
Services not affected: All other services

User impact:
Customers calling the IT Service Centre number 02 9385 1333 during this time will be unable to contact the on call IT support analyst. For out of hours support for Thursday July 14 only please report any issues directly to the on call IT support analyst on 0414 385 211 or for urgent issues call the incident manager on 0414 385 934.

Technical Description of Outage:
Planned Maintenance

Duration: Monday 11 July 16:17 - 18:36
Service: myAccess
Impact: Customers were unable to access applications from the myAccess site
Status: Resolved
Notice Updated:   12/07/2016 11:40

Date/Time: 08/07/2016 02:00 - 08/07/2016 06:00
Duration: 4 hours

Zones/Campuses affected: All Campuses
Services affected: Blackboard Collaborate Ultra
Services not affected: All other services

User impact:
Blackboard Collaborate Ultra is expected to be unavailable for 30 minutes during the 4 hour period.

Technical Description of Outage:
Planned Maintenance

Duration: Monday 4 July 09:00 - 11:20
Service: Nutanix hosting environment
Impact: A number of Faculty sites and services were unavailable. Sharepoint 2013 was unavailable
Status: Resolved
Notice Updated:   04/07/2016 11:55

Date/Time: 29/06/2016 09:00 - 29/06/2016 14:00
Duration: 5 hours

Zones/Campuses affected: All Campuses
Services affected: Echo360, which integrates with UNSW Moodle.
Services not affected: All other services

User impact:
Echo360 will be unavailable.

Technical Description of Outage:
Planned Maintenance

Date/Time: 05/07/2016 12:00 - 07/07/2016 23:50
Duration: No longer than 48 hours.

Zones/Campuses affected: All Campuses
Services affected: Echo360, which integrates with UNSW Moodle.
Services not affected: All other services

User impact:
Echo360 will be unavailable.

Technical Description of Outage:
Planned Upgrade

Duration: Friday 17/06/2016 08:31 - 10:13
Service: Staff home drives / shared drives
Impact: Some staff were unable to access their home drive or shared drive
Status: Resolved
Notice Updated:   17/06/2016 15:52

Duration: Friday 03/06/2016 07:00 - 09:20
Service: Changepoint
Impact: Customers were unable to access the Changepoint service
Status: Resolved
Notice Updated:   03/06/2016 09:22

Duration: Monday 30/05/2016 14:51 - 15:00
Service: Network
Impact: The Electrical Engineering building (G17) had no network access:
Status: Resolved
Notice Updated:   30/05/2016 15:40

Duration: Saturday 28/05/2016 18:14 - Sunday 29/05/2016 13:14
Service: Home Drive
Impact: Some staff and students were unable to access their home drive:
Status: Resolved
Notice Updated:   30/05/2016 10:20

Duration: Thursday 26/05/2016 08:48 - 09:16
Service: Home Drive
Impact: Some staff were unable to access their home drive:
Status: Resolved
Notice Updated:   30/05/2016 10:20

Duration: Tuesday 10/05/2016 15:26 - 15:33
Service: Network
Impact: Customers in the Red Centre building had no network access:
Status: Resolved
Notice Updated:   10/05/2016 16:40

Duration: Tuesday, 10/05/2016 11:05 – 13:05
Service: Faculty of Medicine web sites
Impact: Customers were unable to access some Faculty of Medicine web sites:
Status: Resolved
Notice Updated:   10/05/2016 16:40

Duration: Monday 02/05/2016 09:30 - 10:33
Service: ADFS
Impact: Customers were unable to access the following services:
Gartner.com
theBox
AWS Console
lynda.com
Collibra
Status: Resolved
Notice Updated:   02/05/2016 11:20

Duration: Wednesday 27/04/2016 12:59 - 13:51
Service: wSSO
Impact: Customers could not login to Moodle or myUNSW.
Status: Resolved
Notice Updated:   27/04/2016 17:30

Duration: Tuesday 05/04/2016 17:14 - 18:55
Service: Moodle
Impact: Customers could not login to Moodle.
Status: The vendor, Blackboard, has restored the service.
Notice Updated:   06/04/2016 09:00

Duration: Tuesday 15/03/2016 09:20 - 10:02
Service: File System Access Management (FSAM)
Impact: Customers could not login to the File System Access Management (FSAM) service.
Status: UNSW IT have restored the service.
Notice Updated:   15/03/2016 10:40

Duration: Tuesday 15/03/2016 09:20 - 10:02
Service: Identity Manager (IDM)
Impact: Customers could not login to the Identity Manager service.
Status: UNSW IT have restored the service.
Notice Updated:   15/03/2016 10:40

Duration: Monday 14/03/2016 11:17 - 13:10
Service: myAccess
Impact: Customers could not login to the myAccess service.
Status: UNSW IT working with the vendor have restored the service.
Notice Updated:   14/03/2016 13:56

Duration: Tuesday 08/03/2016 12:05 – 19:30
Service: Echo360
Impact: Students and staff are unable to access recorded content. Current lectures are being recorded and queued for processing.
Status: Restored. UNSW IT will continue to monitor the service.
Notice Updated:   09/03/2016 11:55

Date/Time: 08/03/2016 08:00 - 08/03/2016 09:00
Duration: 1 hour

Zones/Campuses affected: All Campuses
Services affected: Echo360, which integrates with UNSW Moodle.
Services not affected: All other services

User impact:
Echo360 will be unavailable.

Technical Description of Outage:
Planned Maintenance

Date/Time: 05/03/2016 23:59 - 06/03/2016 04:00
Duration: 4 hours

Zones/Campuses affected: All Campuses
Services affected: Blackboard Ultra
Services not affected: All other services

Purpose:
Planned System Upgrade

User impact:
Blackboard Ultra will be unavailable

Technical Description of Outage:
Planned Upgrade

Date/Time: 26/02/2016

Zones/Campuses affected: All Campuses
Services affected: UNSW IT will be updating the Central License Servers (CLS). This work will move staff and students using ANSYS & ANSOFT, Matlab, Comsol and Autodesk to up to date licenses.
Services not affected: All other services

Purpose:
Planned Upgrade

User impact:
Please make your staff and students aware that the change is occurring although we don’t anticipate any disruption.
Academic staff, research staff and student labs using existing installations of ANSYS & ANSOFT, Matlab, Comsol and Autodesk that connect to Central License Servers will be redirected to the new license servers automatically.
If you are prompted for any license issues or messages regarding missing features, please contact the IT Service Centre.

Technical Description of Outage:
Planned Upgrade

Duration: Thursday 25/02/2016 09:00 – 18:39
Service: Hosproxy
Impact: UNSW staff are unable to access internet or file shares from Area Health Service sites.
Status: UNSW IT have restored the service.
Notice Updated:   25/02/2016 11:16

Date/Time: 19/03/2016 00:01 - 20/03/2016 23:59
Duration: No longer than 48 hours

Zones/Campuses affected: All Campuses
Services affected: Echo360 which integrates with Moodle to provide recorded lectures
Services not affected: All other services

Purpose:
Upgrade

User impact:
Lecture Recordings (Echo360) will not be accessible.

Technical Description of Outage:
Planned Upgrade

Date/Time: 24/02/2016 05:00 - 24/02/2016 08:00
Duration: 3 hours

Zones/Campuses affected: All Campuses
Services affected: Echo360 Direct Link Access
Services not affected: All other services

Purpose:
Decomission

User impact:
The service that allowed users to access lecture recording links posted on websites or shared via email is being decommissioned. Going forward, access to lecture recordings will only be available through UNSW Moodle course pages.

Technical Description of Outage:
Decomission

Duration: Monday 22/02/2016 09:00 – 09:36
Service: Network
Impact: Some staff on level 5 Heffron Building had no network access.
Status: UNSW IT have restored service.
Notice Updated:   22/02/2016 13:30

Date/Time: 06/03/2016 02:00 - 06/03/2016 06:00
Duration: 4 hours

Zones/Campuses affected: All Campuses
Services affected: Turnitin which integrates with Moodle
Services not affected: All other services

Purpose:
Scheduled Upgrade

User impact:
During this period there will be no access to Turnitin.

Technical Description of Outage:
Planned Upgrade

Date/Time: HR data will not be updated from 12 – 22 February 2016. Available HR data will be up to 12 February 2016.
Student data will not be updated from 19 – 22 February 2016. Available student data will be up to 18 February 2016.

Zones/Campuses affected: All Campuses
Services affected: InfoHub HR and Student Data Feed
Services not affected: All other services

Purpose:
HR is upgrading to PiMs. The new system will be more robust, sustainable and will enable improved HR processes in the future. During these upgrades, data will not be supplied into UNSW Information Hub.

User impact:
All reports will still be available in UNSW Information Hub but will not be updated with the most recent data.

Technical Description of Outage:
Planned Upgrade

Duration: Monday 15/02/2016 09:00 – 16:33
Service: Research Data Archive
Impact: Customers were unable to access the Research Data Archive:
https://rds.unsw.edu.au/
Status: UNSW IT have restored service.
Notice Updated:   15/02/2016 16:38

Duration: Friday 12/02/2016 09:06 – 10:05
Service: web Single Sign On (wSSO)
Impact: Customers were unable to access the following services:
Identity Manager (IDM)
Moodle
myUNSW
Status: UNSW IT have restored service.
Notice Updated:   12/02/2016 13:00

Duration: Wednesday 10/02/2016 08:30 – 10:15
Service: Multiple Services
Impact: Customers were unable to access the following services:
Identity Manager (IDM) site
Sharepoint
Business School Collaboration and Edit
File Shares
Global Protect management VPN was unavailable, service has now been restored.
Status: UNSW IT have restored service.
Notice Updated:   10/02/2016 10:11

Duration: Monday 08/02/2016 12:31 – 12:36
Service: Online Admissions Enquiry
Impact: Customers were unable to access the Online Admissions Enquiry URL- enquiry.unsw.edu.au
Status: UNSW IT working with the Vendor have restored the service.
Notice Updated:   08/02/2016 16:01

Duration: Monday 08/02/2016 12:05 – 12:34
Service: Research Data Archive
Impact: Customers were unable to access the Research Data Archive - https://rds.unsw.edu.au/
Status: UNSW IT have restored the service.
Notice Updated:   08/02/2016 15:35

Duration: Friday 05/02/2016 14:57 - 16:31
Service: Moodle
Impact: Customers were unable to access the Moodle URL - moodle.telt.unsw.edu.au
Status: UNSW IT working with the Vendor have restored the service.
Notice Updated:   05/02/2016 16:55

Duration: Thursday 04/02/2016 11:24 - 13:47
Service: Online Admissions Enquiry submissions
Impact: Customers attempting to submit an online enquiry via https://enquiry.unsw.edu.au are intermittently experiencing an error
Status: UNSW IT working with the vendor have restored service.
Notice Updated:   04/02/2016 11:25

Date/Time: 05/02/2016 20:00 - 07/02/2016 20:00
Duration: 48 hours

Zones/Campuses affected: All Campuses
Services affected: Echo360 including ESS and integration with Moodle
Services not affected: All other services

Purpose:
Scheduled Upgrade

User impact:
During this period there will be no access to Echo360 including ESS and integration with Moodle.

Technical Description of Outage:
Planned Upgrade

Duration: Tuesday 02/02/2016 11:10 - 23:57
Service: Network access
Impact: Wagga Wagga and Moss Vale campuses have limited local network access.
Status: The AARNet Sydney to Melbourne link has recovered successfully as AARNet's upstream provider has successfully completed splicing and all services have now been restored.
Notice Updated:   03/02/2016 10:05

Duration: Friday 29/01/2016 13:38 - Friday 29/01/2016 14:32
Service: Some lower campus landline services are unavailable.
Impact: The Security Control Room phones (ext. 56000 and 56666) on main campus were out of order – to report maintenance issues please email FMAssist@unsw.edu.au and for all emergencies matters please contact 02 9697 9743. We will advise when the security control room numbers are back in operation.
Affected buildings had no power or network access.
Status: Resolved
Notice Updated:   29/01/2016 15:28

Duration: Tuesday 20/01/2016 08:50 - Tuesday 20/01/2016 09:08
Service: Power Outage - Eastern Suburb Campuses
Impact: Kensington campus was not affected.
Some local UNSW off campus sites were affected, including: Barker Apartments, Owl’s House, Kanga’s House, Blackdog Institute and Neuroscience Research Australia (NeuRA).
Affected buildings had no power or network access.
Status: Resolved
Notice Updated:   20/01/2016 10:40

Duration: Tuesday 19/01/2016 08:49 - Tuesday 19/01/2016 11:17
Service: Network Services
Impact: No Network Access for Electrical Engineering Building Level 4
Status: Resolved
Notice Updated:   19/01/2016 11:59

Date/Time: 05/02/2016 23:00 - 06/02/2016 03:00
Duration: 4 hours

Zones/Campuses affected: All Campuses
Services affected: UNSW Moodle
Services not affected: All other services

Purpose:
Scheduled System Maintenance

User impact:
During this period there will be no access to Moodle.

Technical Description of Outage:
Planned Maintenance

Duration: Wednesday 16/12/2015 13:30 - Wednesday 16/12/2015 14:50
Service: Fixed-line telephony
Impact: Some calls are able to be made/received but most are not.
Status: Resolved
Notice Updated:   16/12/2015 14:57

Duration: Monday 07/12/2015 09:00 - Tuesday 08/12/2015 09:31
Service: Some Faculty of Science computational clusters and servers were unavailable.
Impact: Staff are unable to access some Science computational services.
Status: Resolved
Notice Updated:   09/12/2015 17:00

Date/Time: 30/12/2015 23:00 - 31/12/2015 03:00
Duration: 4 hours

Zones/Campuses affected: All Campuses
Services affected: UNSW Moodle
Services not affected: All other services

Purpose:
Scheduled System Maintenance

User impact:
During this period there will be no access to Moodle.

Technical Description of Outage:
Planned Maintenance

Duration: Monday 30/11/2015 09:00 - 13:10
Service: Staff email access via Outlook client
Impact: Some staff are unable to access their email via Outlook client. Staff email access via the Outlook Web Application (OWA) was also affected.
Status: Resolved
Notice Updated:   30/11/2015 13:50

Date/Time: 22/11/2015 16:00 - 22/11/2015 22:00
Duration: 5 hours

Zones/Campuses affected: All Campuses
Services affected: Internet Access
Services not affected: All other services

Purpose:
Scheduled System Maintenance

User impact:
During this period there will be intermittent outages to internet access from all UNSW campuses. In addition, some UNSW websites may be inaccessible from off campus.

Technical Description of Outage:
Planned Maintenance

Date/Time: 21/11/2015 06:00 - 21/11/2015 14:00
Duration: 8 hours

Zones/Campuses affected: All Campuses
Services affected: SharePoint
Services not affected: All other services

Purpose:
Scheduled System Maintenance

User impact:
During this period the Collaboration Farm hosted SharePoint 2013 Site collections will not be accessible.

Technical Description of Outage:
Planned Maintenance

Date/Time: 21/11/2015 06:00 - 21/11/2015 10:00
Duration: 4 hours

Zones/Campuses affected: All Campuses
Services affected: Web Single Sign On (WSSO)
Services not affected: All other services

Purpose:
Scheduled System Maintenance

User impact:
During this period systems using WSSO to login will be unavailable, such as myUNSW and Moodle.

Technical Description of Outage:
Planned Maintenance

Duration: Wednesday 18/11/2015 09:50 – 10:40
Service: Internet access.
Impact: Internet access on campus was intermittent. Staff email access via the Outlook Web Application (OWA) was also affected.
Status: Resolved
Notice Updated:   18/11/2015 11:36

Duration: Wednesday 18/11/2015 06:30 – 07:58
Service: Internet access
Impact: Accessing the internet from on campus was slow and some services reliant on internet access such as Moodle were unavailable.
Status: Resolved
Notice Updated:   18/11/2015 11:36

Duration: Monday 16/11/2015 11:50 - 12:35
Service: Shared File Services
Impact: Some customers were unable to access some shared folders
Status: Resolved
Notice Updated:   16/11/2015 14:00

Duration: Thursday 12/11/2015 08:06 - 10:38
Service: JULIA website
Impact: Customers were unable to access https://www.julia.unsw.edu.au/SASPortal/
Status: Resolved
Notice Updated:   12/11/2015 10:42

Duration: Wednesday 11/11/2015 09:26 - 11:08
Service: JULIA website
Impact: Customers were unable to access https://www.julia.unsw.edu.au/SASPortal/
Status: Resolved
Notice Updated:   12/11/2015 10:05

Duration: Wednesday 04/11/2015 09:48 - 11:04
Service: Business School CRM
Impact: Business School staff are unable to respond to student enquiries or send mail-outs. Online event registration is unavailable.
Status: Resolved
Notice Updated:   04/11/2015 11:30

Duration: Thursday 22/10/2015 08:25 - 09:27
Service: Student Managed Print
Impact: Students were unable to use the Student Managed Print Service.
Status: Resolved
Notice Updated:   22/10/2015 10:55

Duration: Friday 16/10/2015 09:00 - Monday 19/10/2015 09:09
Service: UNSW Lecture Recording (Echo360)
Impact: Students are unable to access affected lecture recordings online.
Status: Resolved
Notice Updated:   19/10/2015 11:17

Duration: Tuesday 15/10/2015 13:30 - 15:30
Service: UNSW Wired Network services
Impact: UNSW staff and students have intermittent access to all services via the wired network on campus including but not limited to:
-Internet access
-Home drive access
-Enterprise services
-Wireless network is unaffected
-Data Centre networks are unaffected
-Off campus access to UNSW services are unaffected
Status: Resolved
Notice Updated:   15/10/2015 16:23

Duration: Tuesday 15/10/2015 02:30 - 11:05
Service: UNSW Wired Network services
Impact: UNSW staff and students have intermittent access to all services via the wired network on campus including but not limited to:
-Internet access
-Home drive access
-Enterprise services
-Wireless network is unaffected
-Data Centre networks are unaffected
-Off campus access to UNSW services are unaffected
Status: Resolved
Notice Updated:   15/10/2015 11:07

Date/Time: 14/10/2015 08:00 - 14/10/2015 09:00
Duration: 1 hours

Zones/Campuses affected: All Campuses
Services affected: theBox will be unavailable
Services not affected: Moodle and all other services

Purpose:
Scheduled System Maintenance

User impact:
theBox will be unavailable during the 1hour period.

Technical Description of Outage:
Planned Maintenance

Date/Time: 08/10/2015 20:30 - 08/10/2015 22:45
Duration: 2 hours 15 minutes

Zones/Campuses affected: All Campuses
Services affected: UNSW IT will be performing some maintenance on the Print Service.
Services not affected: All other services

Purpose:
This is occurring to address some bugs which have impacted some customers from printing.

User impact:
Some customers may not be able to print during this outage.

Technical Description of Outage:
Planned Maintenance

Duration: Tuesday 06/10/2015 14:15 - 16:13
Service: Staff Managed Print Services
Impact: This affects some staff printers, please note that student print services are not affected.
Status: Resolved
Notice Updated:   06/10/2015 16:15

Duration: Monday 28/09/2015 09:00 – 11:41
Service: Hosproxy
Impact: UNSW staff are unable to access internet or file shares from Area Health Service sites.
Status: Resolved.
Notice Updated:   28/09/2015 11:58

Date/Time: 26/09/2015 06:00 - 27/09/2015 22:00
Duration: 40 hours

Zones/Campuses affected: Remote Sites include:
Albury
Bankstown Hospital
Coffs Harbour
Fairfield Hospital
Ingham Institute @ Liverpool
JHEF (Coffs Harbour)
Liverpool Hospital
Manly Vale
Moss Vale
Port Macquarie
Prince of Wales
Prince of Wales Blackdog Building
Prince of Wales Neura Building
Wagga Wagga

Services affected: Network including Email, Shared Folders and Internet (including wireless access)
Services not affected: All other sites, buildings and services

Purpose:
This will help ensure the continuation of the current network standards of performance and increase network security.

User impact:
During this period, there will be up to a 30 minute outage per site.

Technical Description of Outage:
Planned Maintenance

Duration: Monday 21/09/2015 14:43 – 15:00
Service: MapleTA
Impact: The MapleTA site was unavailable.
Status: Resolved
Notice Updated:   21/09/2015 15:37

Duration: Monday 14/09/2015 08:23 – 08:34
Service: Staff Home Drive
Impact: Some Staff were unable to access their home drive.
Status: Resolved
Notice Updated:   15/09/2015 10:40

Date/Time: 11/09/2015 12:00 - 12/09/2015 14:00
Duration: 26 hours

Zones/Campuses affected: Randwick R2 Campus
Services affected: UNSW IT will perform an upgrade to the network equipment at Randwick R2.
Services not affected: All other services/campuses

Purpose:
This work is being done as part of the Facilities Management refurbishment works.

User impact:
During this period, there will be an outage to network, phone and wireless connections. All other sites and buildings will not be affected.

Technical Description of Outage:
Planned Maintenance

Duration: Monday 07/09/2015 09:00 – 10:45
Service: Staff Email Service
Impact: Some Staff were unable to log on to their email.
Status: Resolved
Notice Updated:   07/09/2015 11:15

Date/Time: 26/09/2015 06:00 - 27/09/2015 23:00
Duration: 41 hours

Zones/Campuses affected: All Campuses
Services affected: UNSW IT will be performing scheduled maintenance on our Network and Datacentre services.
Services not affected: All other services

Purpose:
This will help ensure the continuation of the current network standards of performance and stability.

User impact:
Please be aware that there will be intermittent outages to network services for up to 5 minutes at a time.

Technical Description of Outage:
Planned Maintenance

Duration: Wednesday 02/09/2015 08:15 – 08:57
Service: MyUNSW - https://my.unsw.edu.au
Impact: Customers were unable to log on to myUNSW
Status: Resolved
Notice Updated:   03/09/2015 15:17

Duration: Wednesday 02/09/2015 08:27 – 08:57
Service: Lecture Recording (Echo360)
Impact: Lecture Recording (Echo360) content was unavailable for staff and students
Status: Resolved
Notice Updated:   03/09/2015 15:14

Duration: Thursday 03/09/2015 11:01 – 11:58
Service: ARC Website
Impact: Customers were unable to access http://arc.unsw.edu.au/
Status: Resolved
Notice Updated:   03/09/2015 12:05

Date/Time: 05/09/2015 12:00 - 05/09/2015 16:00
Duration: 4 hours

Zones/Campuses affected: All Campuses
Services affected: SciQuest ERM
Services not affected: All other services

Purpose:
This is happening to improve database security and apply fixes recommended by Oracle.

User impact:
During this period SciQuest ERM will be unavailable.

Technical Description of Outage:
Planned Maintenance

Duration: Monday 31/08/2015 10:03 – 10:15
Service: Telephony Service - Lower Campus
Impact: Some landlines for lower campus were unavailable.
Status: Resolved
Notice Updated:   31/08/2015 10:58

Duration: Thursday 27/08/2015 13:55 - 14:08
Service: Maple TA
Impact: Staff and students were unable to access the Maple TA site
Status: Resolved
Notice Updated:   27/08/2015 14:26

Duration: Monday 24/08/2015 13:45 - 14:55
Service: UNSW IT Services
Impact: UNSW staff and students experienced access issues for multiple services. These included but were not limited to: Email,Internal/External web sites, File shares, Lecture recordings
Status: Resolved
Notice Updated:   24/08/2015 16:45

Duration: Monday 24/08/2015 16:10 - 16:35
Service: Identity Manager
Impact: Staff and students were unable to access the Identity Manager site.
Status: Resolved
Notice Updated:   24/08/2015 16:45

Duration: Monday 24/08/2015 08:01 - 09:50
Service: Uniwide authentication
Impact: Customers at the Garvan Institute and King Horn Centre Darlinghurst & Australian BioResources in Mossvale were unable to log on to Uniwide.
Status: Resolved
Notice Updated:   24/08/2015 10:25

Date/Time: 22/08/2015 08:00 - 22/08/2015 14:00
Duration: 6 hours

Zones/Campuses affected: Remotes Sites include:
Darlinghurst (St Vincents Hospital + Medical Research Institutes)
Paddington (COFA)
Randwick
Sydney CBD
Manlyvale
Albury
Coffs Harbour Port Macquarie
Wagga Wagga
Bankstown Hospital
Liverpool Hospital
Fairfield Hospital
IC2
Mossvale
Garvan Institute
Dave Philips Field

Services affected: Email, Shared Folders and Internet (including wireless access)
Services not affected: All other sites, buildings and services

Purpose:
This will help ensure the continuation of the current network standards of performance and stability.

User impact:
During this period, there will be a 5 minute outage to services including email, shared folders and the internet from your computers, including wireless access residing in this remote site.

Technical Description of Outage:
Planned Maintenance

Date/Time: 15/08/2015 07:30 - 15/08/2015 17:00
Duration: 9 hours 30 minutes

Zones/Campuses affected: St Vincents Precinct
Services affected: There will be short outages to telephone and network services including email, shared folders and the internet.
Services not affected: All other buildings and services

Purpose:
This will help ensure the continuation of the current network standards of performance and stability.

User impact:
During this period, there will be short outages to telephone and network services including email, shared folders and the internet from customers computers, including wireless access. All other sites and buildings will not be affected.
Customers are advised to save their work and log off their computers prior to the work commencing.

Technical Description of Outage:
Planned Maintenance

Date/Time: 15/08/2015 08:00 - 15/08/2015 14:00
Duration: 6 hours

Zones/Campuses affected: Barker Street Apartments, Kensington Campus
Services affected: There will be outages to data services including wireless access in Barker Apartment rooms 35, 36, 37, 38, 39, 40, 41, 48, 50, 51, 52, 53, 54, 55, 56 and 57.
Services not affected: All other buildings and services

Purpose:
This will help ensure the continuation of the current network standards of performance and stability.

User impact:
During this period, there will be outages to data services including wireless access in Barker Apartment rooms 35, 36, 37, 38, 39, 40, 41, 48, 50, 51, 52, 53, 54, 55, 56 and 57. All other rooms and buildings will not be affected.

Technical Description of Outage:
Planned Maintenance

Duration: Saturday 08/08/2015 08:17 - Sunday 09/08/2015 09:00
Service: Some web sites were unavailable due to hardware failure
Impact: Some websites were unavailable.
Status: Resolved
Notice Updated:   10/08/2015 17:21

Duration: Monday 10/08/2015 12:01 - 15:23
Service: Lecture Recording service (Echo360)
Impact: Customers attempting to log on to Lectures.unsw.edu.au are being presented with an error message. Lecture Recording content is available for students via Moodle.
Status: Resolved
Notice Updated:   07/08/2015 15:46

Duration: Thursday 06/08/2015 10:42 - 12:30
Service: Multiple Medicine websites were unavailable.
Impact: Multiple Medicine websites were unavailable.
Status: Resolved
Notice Updated:   07/08/2015 10:50

Duration: Thursday 06/08/2015 11:33 - 12:32
Service: Faculty of Arts & Social Sciences SOE Mac lab log on
Impact: Many Arts & Social Sciences students were unable to log on to SOE Macs in labs in the Robert Webster building.
Status: Resolved
Notice Updated:   07/08/2015 10:50

Duration: Monday 03/08/2015 06:30 - 21:15
Service: The Raiser’s Edge database server is experiencing issues
Impact: Customers attempting to logon to the following services are being presented with an error message and unable to get service:
• The Raiser’s Edge
• The Raiser’s Edge via Citrix
• The Raiser’s Edge Mobile App
• alumni.unsw.edu.au
Status: Resolved
Notice Updated:   04/08/2015 10:35

Date/Time: 01/08/2015 07:00 - 02/08/2015 15:00
Duration: 32 hours

Zones/Campuses affected: Red Centre Building, Kensington Campus
Services affected: Telephones, email, shared folders and internet access (wired and wireless network)
Services not affected: All other buildings and services

Purpose:
This will help ensure the continuation of the current network standards of performance and stability.

User impact:
During this period, there will be outages to services including telephones, email, shared folders and the internet from their computers, including wireless access in Red Centre rooms 1004 to 1022 and G12 to G13 computer labs. All other sites and buildings will not be affected.

Technical Description of Outage:
Planned Maintenance

Duration: Thursday 30/07/2015 09:57 - 12:49
Service: The Lecture Recording Site is responding with an error message after logging on.
Impact: Customers attempting to log on to Lectures.unsw.edu.au or access Echo content via direct links are being presented with an error message and are unable to navigate further.Lecture Recording content is available for students via Moodle
Status: Resolved
Notice Updated:   30/07/2015 13:50

Duration: Wednesday 29/07/2015 09:00 - 13:25
Service: MPS print queues are not displaying on SOE PCs in open areas in the Main and Law libraries
Impact: Customers are unable to print to MPS devices from SOE PCs in open areas in the Main and Law libraries
Status: Resolved
Notice Updated:   29/07/2015 15:10

Duration: Thursday 23/07/2015 21:17 - 21:54
Service: UNSW ASB business.unsw.edu.au and businessthink.unsw.edu.au were unavailable.
Impact: Customers are unable to access the ASB Business website.
Status: Resolved
Notice Updated:   24/07/2015 15:55

Duration: Friday 17/07/2015 10:00 - ongoing
Service: UNSW Jobs web site
Impact: Customers are unable to access the UNSW Jobs web site
Status: Resolved
Notice Updated:   17/07/2015 11:15

Duration: Monday 13/07/2015 09:00 - ongoing
Service: Cloudstor
Impact: UNSW customers are unable to log on to the AARNET Cloudstor service
Status: Resolved
Notice Updated:   13/07/2015 11:40

Duration: Monday 13/07/2015 09:00 - 09:20
Service: SIMS
Impact: Customers were unable to log on to the Student Information Management System (SIMS)
Status: Resolved
Notice Updated:   13/07/2015 11:00

Date/Time: 16/07/2015- 17/07/2015
Duration: 48 hours

Zones/Campuses affected: All Campuses
Services affected: Moodle Integrations such as Turnitin, Echo360, Collaborate and theBox. Access to Moodle will not be affected.
Services not affected: Moodle and all other services

Purpose:
Scheduled System Maintenance

User impact:
Over the 2 day period, users will experience short outages on each integration as they are updated. We do not anticipate long outages (> 10 minutes) for any integration.

Technical Description of Outage:
Planned Maintenance

Duration: Friday 03/07/2015 12:57 - 15:16
Service: Microsoft Azure
Impact: FM studentID
IT Hero app
Admissions Office enquiry solution
HDR Self Assessment Tool
IT system profile solution
Points of Interestbr
Generic and Guest Account
Other Services may be affected
Status: Resolved
Notice Updated:   03/07/2015 18:00

Duration: Wednesday 01/07/2015 16:16-16:25
Service: Staff and Student Home Drive
Impact: Some staff and student home drives were unavailable
Status: Resolved
Notice Updated:   01/07/2015 16:33

Duration: Wednesday 01/07/2015 12:15 – 13:15
Service: Three network devices in the Chancellery building are unavailable
Impact: Customers in Chancellery ground floor have no network access
Status: Resolved
Notice Updated:   01/07/2015 13:22

Duration: Wednesday 01/07/2015 07:44 – 01/07/2015 10:00.
Service: Web Services
Impact: The UNSW Arts & Social Sciences web site is unavailable
Status: Resolved
Notice Updated:   01/07/2015 10:50

Duration: Monday 29/06/2015 10:53 – Tuesday 03/06/2015 11:00
Service: Turnitin
Impact: The Turnitin service is currently unavailable for staff and students via UNSW Moodle due to an issue affecting users world-wide. Users may receive the error message “Turnitin API base URL incorrect or unavailable.” when attempting to access their Turnitin Submission box.
Status: Resolved
Notice Updated:   30/06/2015 18:10

Date/Time: 10/07/2015 20:00 - 12/07/2015 23:00
Duration: 51 hours

Zones/Campuses affected: All Campuses
Services affected: Telephones, email, shared folders and internet access (wired and wireless network)
Services not affected: All other services

Purpose:
This will help ensure the continuation of the current network standards of performance and stability.

User impact:
During this period, there will be outages to services including telephones, email, shared folders and the internet from computers for up to 30mins at a time during the weekend. Customers are advised to save work locally prior to the work commencing and work offline during this maintenance.

Technical Description of Outage:
Planned Maintenance

Page Last updated: Friday, May 19th, 2017