UNSW Outages

UNSW Outages

Service Interruptions

A Service interruption is where a service is temporarily unavailable due to a system or hardware fault or planned maintenance.

Duration: Tuesday 12 November - 8:00pm-10:00pm
Whats happening? An out of cycle SIMS release is planned to address a known issue affecting course enrolments.
How does this affect me? During this outage, myUNSW, SiMS, Apply Online, HR Self Service, Finance Self Service and other systems that are accessed via MyUNSW will be unavailable.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: Wedneday 6 November - 5:00pm-11:00pm
Whats happening? UNSW IT will be performing maintenance on Calumo.
How does this affect me? During this maintenance, you will not be able to access Calumo.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: Wedneday 30 October - 8:00am-5:30pm
Whats happening? UNSW IT will be performing maintenance on FSAM.
How does this affect me? During this maintenance, you will not be able to access FSAM.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: 8:00PM 21/10/2019 – 9:00PM 21/10/2019
Whats happening? UNSW IT will be performing maintenance on myUNSW.
How does this affect me? During this maintenance, you will not be able to access myUNSW.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: 8:08AM 21/10/2019 – 12:42PM 21/10/2019
Whats happening? myUNSW Staff profile Internal Server error with - Causal Pay Timesheets and WH&S Induction.
How does this affect me? During this outage, you will not be able to access myUNSW.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: 8:00PM 16/10/2019– 10:00PM 16/10/2019
Whats happening? UNSW IT will be performing maintenance on myUNSW and SIMS.
How does this affect me? During this maintenance, you will not be able to access myUNSW and SIMS.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: 9:00AM 19/10/2019– 09:00PM 19/10/2019
Whats happening? UNSW IT will be performing recovery testing on myUNSW > My Staff Profile and PiMS System
How does this affect me? During this maintenance, you will not be able to access myUNSW > My Staff Profile and PiMS System
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: Wednesday 09/10/2019 - 11:00pm - Thursday 10/10/2019 12:30am
Whats happening? The vendor is carrying out maintenance to improve Moodle stability.
How does this affect me? You will not be able to access Moodle during this maintenance pariod.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: Saturday 21/09/2019 - 7:00am - 05:00pm
Whats happening? We’re upgrading your buildings network. This upgrade will increase the network speed within the building.
How does this affect me? During the upgrade the E26 Biological sciences south will experience some intermitted network outages. Please plan around this upgrade. We suggest you log out of your computer before you leave on Friday 20/9/19. If you require network access over the weekend, please work from another building.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: Saturday 21/09/2019 - 7:00am - 1:00pm
Whats happening? The Identity Manager is being upgraded.
How does this affect me? During this maintenance period you will not be able to access myUNSW SiMs and Plus Alliance.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: Friday 20/09/2019 8:00pm - Saturday 21/09/2019 1:00pm
Whats happening? The Identity Manager is being upgraded.
How does this affect me? During this maintenance period you will not be able to access Accept Online and the Identity Manager.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: Sunday 08/09/2019 – 06:00am-12:00pm
Whats happening? UNSW IT will be performing maintenance within the UNSW Datacentre.
How does this affect me? During this maintenance period you will not be able to access PiMs, SiMs and NS Financials.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: Friday 22/08/2019 – Monday 26/08/2019
Whats happening? Archibus is being upgraded.
How does this affect me? During this maintenance period updates made in myUNSW > Personal Information> Staff Directory will not be reflected on the Contacts Directory until the 27/08/2019
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: 8:00PM 21/08/2019 – 10:00PM 21/08/2019
Whats happening? UNSW IT will be performing maintenance on myUNSW and SIMS.
How does this affect me? During this maintenance, you will not be able to access myUNSW and SIMS.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: 7:30:00AM 21/08/2019 – 8:00AM 21/08/2019
Whats happening? UNSW IT will be performing maintenance on myUNSW > My Staff Profile and PiMS System
How does this affect me? During this maintenance, you will not be able to access myUNSW > My Staff Profile and PiMS System
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: 8:00PM 14/08/2019 – 10:00PM 14/08/2019
Whats happening? UNSW IT will be performing maintenance on myUNSW.
How does this affect me? During this maintenance, you will not be able to access myUNSW.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: 1:00AM 14/07/2019 – 9:00AM 14/07/2019
Whats happening? The following Turnitin services will be unavailable during a period of scheduled maintenance:
*Turnitin
*Feedback Studio for iOS
*iThenticate
This maintenance will include several hardware updates and performance improvements.
How does this affect me? Users will be unable to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: 18:00 11/07/2019 – 19:00 11/07/2019
Whats happening? UNSW IT will be performing maintenance on myUNSW.
How does this affect me? During this maintenance, you will not be able to access myUNSW.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

View outages history here

Application Maintenance

The following applications will be unavailable to customers during its scheduled maintenance times below:

IDM - Daily 23:50 - 01:35 and 06:45 - 07:00

myUNSW – Weekly Wednesday 18:00 to 20:00

Page last updated: Friday, May 19th, 2017