UNSW Outages

UNSW Outages

Service Interruptions

A Service interruption is where a service is temporarily unavailable due to a system or hardware fault or planned maintenance.

Date/Time: 18/04/2017 09:00 - 20/04/2017 09:00
Duration: 48 hours

Services affected: UNSW Lecture Recordings (Echo360)


User impact:
During this time, access to UNSW Lecture Recordings (Echo360) will be unavailable.

Duration: 13/04/2017 09:18 - 09:39
Service: UniWide wireless network
Impact: Some customers were experiencing intermittent loss of network connectivity across the UniWide wireless network.
Status: Restored.
Notice Updated:   13/04/2017 09:55

Duration: 06/04/2017 08:47 - 10:28
Service: ADNS
Impact: Customers were not able to log onto non SOE PCs on campus via the ADNS domain.
Status: Restored.
Notice Updated:   06/04/2017 11:10

Duration: 05/04/2017 15:54 - 16:17
Service: Moodle
Impact: Access to Moodle was unavailable.
Status: The vendor has restored service.
Notice Updated:   05/04/2017 17:00

Date/Time: 02/04/2017 00:00 - 02/04/2017 05:00
Duration: 5 hours

Services affected: Blackboard Collaborate Ultra which integrates with Moodle and Blackboard Learn


User impact:
During this time, access to Blackboard Collaborate Ultra which integrates with Moodle and Blackboard Learn will be unavailable.
Date/Time: 23/03/2017 15:00 - 23/03/2017 15:30
Duration: 30 minutes

Services affected: Lecture Recordings (Echo360)


User impact:
During this time, access to Lecture Recordings (Echo360) will be unavailable.
Date/Time: 07/03/2017 08:00 - 07/03/2017 08:30
Duration: 30 minutes

Services affected: Lecture Recordings (Echo360)


User impact:
During this time, access to Lecture Recordings (Echo360) will be unavailable.

Duration: 05/03/2017 15:20 - 16:15
Service: TheBOX media management system
Impact: Any media, such as coursework for students, hosted via TheBOX was unavailable.
Status: Resolved
Notice Updated:   06/03/2017 11:45

Duration: 03/03/2017 11:49 - 12:44
Service: Kensington campus network connectivity
Impact: Some UNSW customers across Kensington campus were intermittently losing wired network access.
Status: Resolved
Notice Updated:   03/03/2017 13:05

Duration: 17/02/2017 16:08 - 17:12
Service: Some UNSW Kensington campus landlines
Impact: Some UNSW Kensington campus landlines were unavailable after lightning strike.
Status: Resolved
Notice Updated:   17/02/2017 17:28

Duration: 15/02/2017 10:57 - 15/02/2017 11:47
Service: The Hosproxy service was unavailable.

Impact: UNSW staff on hospital VLANs had limited access to internet resources.
Status: Resolved
Notice Updated:   15/02/2017 14:45

Duration: 13/02/2017 11:33 - 14/02/2017 15:30
Service: Optus mobile voicemail message retrieval may be unavailable.

Impact: Some UNSW Optus mobile services are still unable to retrieve voicemail messages. When the voicemail number 321 is called, a recorded message is heard advising the voicemail number has been disconnected. Optus have advised that no voicemail will be lost.
Status: Resolved
Notice Updated:   14/02/2017 16:20

Duration: 07/02/2017 09:22 - 10:30
Service: The Citrix applications via newapps.unsw.edu.au was experiencing issues.

Impact: This was preventing access to Citrix applications through newapps.unsw.edu.au, direct access to these applications was not affected.
Status: UNSW IT have restored the service.
Notice Updated:   07/02/2017 10:58

Date/Time: 13/02/2017 08:00 - 15/02/2017 08:00
Duration: 48 hours

Services affected: Lecture Recordings (Echo360)


Details: : This maintenance will affect clients attempting to watch lecture recordings and access ESS. UNSW IT are implementing automated disaster recovery processes for Echo360.


User impact:
During this time, access to Lecture Recordings (Echo360) will be unavailable.

Some systems are still impacted including Central Web Uni websites, these are in the process of being restored. PiMS are indexing of Library content have both been restored.

Duration: 01/02/2017 21:30 - Ongoing
Service: Multiple services including components of myUNSW, SiMs, PiMs, FSAM, Lecture Recordings (Echo360), Online Library Resources and some Websites are unavailable.
Impact: Numerous services are unavailable or some components are unavailable.
Status: UNSW IT are working to restore the remaining services.
Notice Updated:   03/02/2017 11:03

Duration: 01/02/2017 14:30 - 15:21
Service: Shared network drives
Impact: Some shared network drives were unavailable.
Status: Resolved.
Notice Updated:   01/02/2017 15:35

Duration: 01/02/2017 08:50 - 10:12
Service: HosProxy authentication service.
Impact: UNSW staff operating from within NSW Area Health Service sites did not have internet access.
Status: Resolved.
Notice Updated:   01/02/2017 10:35

Duration: 30/01/2017 08:00 - 13:35
Service: Citrix applications through Citrix Receiver or newapps.unsw.edu.au
Impact: This is preventing access to Citrix applications through either Citrix Receiver or newapps.unsw.edu.au.
Applications currently not available through Citrix include:
• nVision
• OneStop
• Calumo
• Raisers Edge
Direct access to these applications will still be available to select users.
Status: Resolved.
Notice Updated:   30/01/2017 16:00

Duration: 24/01/2017 17:00
Service: Email
Impact: Delayed delivery of emails sent to an @unsw.edu.au address between 24/01/2017 17:00 - 18:30
Status: Resolved
Notice Updated:   25/01/2017 10:15

View outages history here

Maintenance Windows

Dedicated Maintenance Windows for 2017 Dates

Potential network and systems outages may occur during these dates
18-19 February 2017
22-23 April 2017
1-2 July 2017
23-24 September 2017
2-3 December 2017
24-25 February 2018

Maintenance Windows are designed to ensure that there are consistent timeframes to allow for better scheduling of work by UNSW staff and students.

Maintenance Windows capture Significant changes with a planned outage which will cause an outage to UNSW staff/students.

Major changes or project changes requiring a planned outage need to be scheduled in conjunction with the business or faculties and take into account the multiple system resources and schedules.

All outages that occur - either during a dedicated maintenance window or outside a maintenance window will be communicated with the impact business or faculty area.

For a list of the Maintenance Window dates - please refer below:

Application Maintenance

The following applications will be unavailable to customers during its scheduled maintenance times below:
IDM - Daily 23:50 - 01:35 and 06:45 - 07:00

Page last updated: Friday, February 17th, 2017