UNSW Outages

UNSW Outages

Service Interruptions

A Service interruption is where a service is temporarily unavailable due to a system or hardware fault or planned maintenance.

Duration: 24/05/2017 13:30 - Ongoing
Service: Student Managed Print Service
Impact: Students are unable to print from printers in the Library or student labs.
Status: UNSW IT are working to restore the service.
Notice Updated:   24/05/2017 13:44

Duration: 24/05/2017 04:30 – 09:05
Service: Kensington campus landline services
Impact: Some Kensington campus landlines were unable to make or receive external calls.
Status: UNSW IT have restored the service.
Notice Updated:   24/05/2017 09:15

Date/Time: 27/05/2017 08:00 - 28/05/2017 12:00
Duration: 28 hours

Services affected: SiMs and myUNSW

User impact:
UNSW IT will be performing changes to increase capacity and performance. During this time, access to SiMs and myUNSW will be unavailable.

Duration: 15/05/2017 14:31 - 14:53
Service: Lecture Recordings (Echo 360)
Impact: The Lecture Recording System (Echo 360) was unavailable
Status: UNSW IT have restored the service.
Notice Updated:   15/05/2017 14:55

Duration: 24/04/2017 09:30 - 13:07
Service: Lecture Recordings (Echo 360)
Impact: The Lecture Recording System (Echo 360) was unavailable
Status: UNSW IT have restored the service.
Notice Updated:   24/04/2017 13:25

Date/Time: 18/04/2017 09:00 - 20/04/2017 09:00
Duration: 48 hours

Services affected: UNSW Lecture Recordings (Echo360)

User impact:
During this time, access to UNSW Lecture Recordings (Echo360) will be unavailable.

Duration: 13/04/2017 09:18 - 09:39
Service: UniWide wireless network
Impact: Some customers were experiencing intermittent loss of network connectivity across the UniWide wireless network.
Status: Restored.
Notice Updated:   13/04/2017 09:55

Duration: 06/04/2017 08:47 - 10:28
Service: ADNS
Impact: Customers were not able to log onto non SOE PCs on campus via the ADNS domain.
Status: Restored.
Notice Updated:   06/04/2017 11:10

View outages history here

Maintenance Windows

Dedicated Maintenance Windows for 2017 Dates

Potential network and systems outages may occur during these dates
18-19 February 2017
22-23 April 2017
1-2 July 2017
23-24 September 2017
2-3 December 2017
24-25 February 2018

Maintenance Windows are designed to ensure that there are consistent timeframes to allow for better scheduling of work by UNSW staff and students.

Maintenance Windows capture Significant changes with a planned outage which will cause an outage to UNSW staff/students.

Major changes or project changes requiring a planned outage need to be scheduled in conjunction with the business or faculties and take into account the multiple system resources and schedules.

All outages that occur - either during a dedicated maintenance window or outside a maintenance window will be communicated with the impact business or faculty area.

For a list of the Maintenance Window dates - please refer below:

Application Maintenance

The following applications will be unavailable to customers during its scheduled maintenance times below:
IDM - Daily 23:50 - 01:35 and 06:45 - 07:00

Page last updated: Friday, May 19th, 2017