A Service interruption is where a service is temporarily unavailable due to a system or
hardware fault or planned maintenance.
|Duration:||05/03/2017 15:20 - 16:15|
|Service:||TheBOX media management system
|Impact:||Any media, such as coursework for students, hosted via TheBOX was unavailable.
|Notice Updated:||06/03/2017 11:45|
|Duration:||03/03/2017 11:49 - 12:44|
|Service:||Kensington campus network connectivity
|Impact:||Some UNSW customers across Kensington campus were intermittently losing wired network access.
|Notice Updated:||03/03/2017 13:05|
|Duration:||17/02/2017 16:08 - 17:12|
|Service:||Some UNSW Kensington campus landlines
|Impact:||Some UNSW Kensington campus landlines were unavailable after lightning strike.
|Notice Updated:||17/02/2017 17:28|
|Duration:||15/02/2017 10:57 - 15/02/2017 11:47|
|Service:||The Hosproxy service was unavailable.
|Impact:||UNSW staff on hospital VLANs had limited access to internet resources.
|Notice Updated:||15/02/2017 14:45|
|Duration:||13/02/2017 11:33 - 14/02/2017 15:30|
|Service:||Optus mobile voicemail message retrieval may be unavailable.
|Impact:||Some UNSW Optus mobile services are still unable to retrieve voicemail messages. When the voicemail number 321 is called, a recorded message is heard advising the voicemail number has been disconnected.
Optus have advised that no voicemail will be lost.
|Notice Updated:||14/02/2017 16:20|
|Duration:||07/02/2017 09:22 - 10:30|
|Service:||The Citrix applications via newapps.unsw.edu.au was experiencing issues.
|Impact:||This was preventing access to Citrix applications through newapps.unsw.edu.au, direct access to these applications was not affected.
|Status:||UNSW IT have restored the service.|
|Notice Updated:||07/02/2017 10:58|
|Duration:||01/02/2017 21:30 - Ongoing|
|Service:||Multiple services including components of myUNSW, SiMs, PiMs, FSAM, Lecture Recordings (Echo360), Online Library Resources and some Websites are unavailable.|
|Impact:||Numerous services are unavailable or some components are unavailable.
|Status:||UNSW IT are working to restore the remaining services.|
|Notice Updated:||03/02/2017 11:03|
|Duration:||01/02/2017 14:30 - 15:21|
|Service:||Shared network drives|
|Impact:||Some shared network drives were unavailable.
|Notice Updated:||01/02/2017 15:35|
|Duration:||01/02/2017 08:50 - 10:12|
|Service:||HosProxy authentication service.|
|Impact:||UNSW staff operating from within NSW Area Health Service sites did not have internet access.
|Notice Updated:||01/02/2017 10:35|
|Duration:||30/01/2017 08:00 - 13:35|
|Service:||Citrix applications through Citrix Receiver or newapps.unsw.edu.au|
|Impact:||This is preventing access to Citrix applications through either Citrix Receiver or newapps.unsw.edu.au.
Applications currently not available through Citrix include:
• Raisers Edge
Direct access to these applications will still be available to select users.
|Notice Updated:||30/01/2017 16:00|
|Impact:||Delayed delivery of emails sent to an @unsw.edu.au address between 24/01/2017 17:00 - 18:30|
|Notice Updated:||25/01/2017 10:15|
Potential network and systems outages may occur during these dates
18-19 February 2017
22-23 April 2017
1-2 July 2017
23-24 September 2017
2-3 December 2017
24-25 February 2018
Maintenance Windows are designed to ensure that there are consistent timeframes to allow for
better scheduling of work by UNSW staff and students.
Maintenance Windows capture Significant changes with a planned outage which will cause an outage to UNSW staff/students.
Major changes or project changes requiring a planned outage need to be scheduled in conjunction with the business or faculties and take into account the multiple system resources and schedules.
All outages that occur - either during a dedicated maintenance window or outside a maintenance window will be communicated with the impact business or faculty area.
For a list of the Maintenance Window dates - please refer below:
The following applications will be unavailable to customers during its scheduled maintenance times below:
IDM - Daily 23:50 - 01:35 and 06:45 - 07:00