UNSW Outages

UNSW Outages

Service Interruptions

A Service interruption is where a service is temporarily unavailable due to a system or hardware fault or planned maintenance.

Duration: 19/06/2017 08:13 - 11:00
Service: Network and telephony services
Impact: Staff at 6 O'Connell St had no network or telephony services
Status: Resolved.
Notice Updated:   19/06/2017 11:07

Date/Time: 13/06/2017 08:00 - 15:00
Duration: 7 hours

Services affected: Library collection

User impact:
During this time the Library collection, SearchGateway, UNSWorks, SSRM, MemRe, HRH, and FASS repositories will be unavailable.
https://www.library.unsw.edu.au/study/news/access-to-library-collection-unavailable-tuesday-13-june-2017

Duration: 07/06/2017 14:55- 16:37
Service: Landline telephony services
Impact: Some Kensington lower campus landlines were not be able to make or receive calls.
Status: Resolved.
Notice Updated:   07/06/2017 16:44

Duration: 04/06/2017 12:15 - 18:55
Service: Identity Manager (IDM)
Impact: IDM was unavailable intermittently.
Status: UNSW IT has restored the service.
Notice Updated:   05/06/2017 09:00

Date/Time: 01/06/2017 20:00 - 23:00
Duration: 3 hours

Services affected: Lower Campus PABX

User impact:
During this time, lower campus LAN phones will not work. Security help points will also be unavailable. Mobile Phones, UniWide and Networks and upper campus LAN lines will be available.

Duration: 31/05/2017 08:51 - 23:00
Service: Staff Email
Impact: Staff were experiencing variable issues attempting to access Exchange email from their Outlook client or via Microsoft Online portal
Status: Microsoft have resolved the incident.
Notice Updated:   01/06/2017 12:15

Duration: 24/05/2017 13:30 - 14:45
Service: Student Managed Print Service
Impact: Students were unable to print from printers in the Library or student labs.
Status: UNSW IT have restored the service.
Notice Updated:   24/05/2017 17:00

Duration: 24/05/2017 04:30 – 09:05
Service: Kensington campus landline services
Impact: Some Kensington campus landlines were unable to make or receive external calls.
Status: UNSW IT have restored the service.
Notice Updated:   24/05/2017 09:15

Duration: 15/05/2017 14:31 - 14:53
Service: Lecture Recordings (Echo 360)
Impact: The Lecture Recording System (Echo 360) was unavailable
Status: UNSW IT have restored the service.
Notice Updated:   15/05/2017 14:55

Duration: 24/04/2017 09:30 - 13:07
Service: Lecture Recordings (Echo 360)
Impact: The Lecture Recording System (Echo 360) was unavailable
Status: UNSW IT have restored the service.
Notice Updated:   24/04/2017 13:25

Date/Time: 18/04/2017 09:00 - 20/04/2017 09:00
Duration: 48 hours

Services affected: UNSW Lecture Recordings (Echo360)


User impact:
During this time, access to UNSW Lecture Recordings (Echo360) will be unavailable.

Duration: 13/04/2017 09:18 - 09:39
Service: UniWide wireless network
Impact: Some customers were experiencing intermittent loss of network connectivity across the UniWide wireless network.
Status: Restored.
Notice Updated:   13/04/2017 09:55

Duration: 06/04/2017 08:47 - 10:28
Service: ADNS
Impact: Customers were not able to log onto non SOE PCs on campus via the ADNS domain.
Status: Restored.
Notice Updated:   06/04/2017 11:10

View outages history here

Maintenance Windows

Dedicated Maintenance Windows for 2017 Dates

Potential network and systems outages may occur during these dates
18-19 February 2017
22-23 April 2017
1-2 July 2017
23-24 September 2017
2-3 December 2017
24-25 February 2018

Maintenance Windows are designed to ensure that there are consistent timeframes to allow for better scheduling of work by UNSW staff and students.

Maintenance Windows capture Significant changes with a planned outage which will cause an outage to UNSW staff/students.

Major changes or project changes requiring a planned outage need to be scheduled in conjunction with the business or faculties and take into account the multiple system resources and schedules.

All outages that occur - either during a dedicated maintenance window or outside a maintenance window will be communicated with the impact business or faculty area.

For a list of the Maintenance Window dates - please refer below:

Application Maintenance

The following applications will be unavailable to customers during its scheduled maintenance times below:
IDM - Daily 23:50 - 01:35 and 06:45 - 07:00

Page last updated: Friday, May 19th, 2017