UNSW Outages

UNSW Outages

Service Interruptions

A Service interruption is where a service is temporarily unavailable due to a system, hardware fault or planned maintenance.

Duration: Friday 10 January 11:40am – Friday 10 January 12:20pm
Whats happening? UNSW customers were unable to access the RAMS environment through either the application or the website
What are we doing? The UNSW Records & Archives Office working with the vendor have resolved this issue. If you continue to experience issues post 12:20 please contact the IT Service Centre
Status Resolved

Duration: Wednesday 18 December 11:00pm – Thursday 19 December 10:00am
Whats happening? To ensure that Moodle is running with the latest functional and performance improvements, we will be undertaking our annual Moodle upgrade (from version 3.5 to 3.7).
How does this affect me? During this upgrade, Moodle will be unavailable to staff and students.

Duration: Saturday 14 December 01:32pm – Sunday 15 December 02:40pm
Whats happening? During this outage customers were unable to logon to Apply Online.
How does this affect me? You would not have been able to logon to Apply Online.


This incident is now resolved.

Duration: 12:13 PM 20/11/2019 – Ongoing
Whats happening? There is currently an intermittent regional Microsoft Services issue affecting UNSW and other Microsoft customers. You may occasionally be unable to access Microsoft Services.
We are working on it! Microsoft is working to resolve this as quickly as possible.

Microsoft has identified that users may experience access issues with the
• Outlook and OWA – Customer Facing
• SharePoint Online– Customer Facing
• Microsoft Teams, Chat Filesharing, groups – Customer Facing
• Skype for Business – Customer Facing
• Yammer – Customer Facing


We will provide updates until the incident is resolved and the service is restored.

Duration: Tuesday 12 November - 8:00pm-10:00pm
Whats happening? An out of cycle SIMS release is planned to address a known issue affecting course enrolments.
How does this affect me? During this outage, myUNSW, SiMS, Apply Online, HR Self Service, Finance Self Service and other systems that are accessed via MyUNSW will be unavailable.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: Wedneday 6 November - 5:00pm-11:00pm
Whats happening? UNSW IT will be performing maintenance on Calumo.
How does this affect me? During this maintenance, you will not be able to access Calumo.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: Wedneday 30 October - 8:00am-5:30pm
Whats happening? UNSW IT will be performing maintenance on FSAM.
How does this affect me? During this maintenance, you will not be able to access FSAM.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: 8:00PM 21/10/2019 – 9:00PM 21/10/2019
Whats happening? UNSW IT will be performing maintenance on myUNSW.
How does this affect me? During this maintenance, you will not be able to access myUNSW.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: 8:08AM 21/10/2019 – 12:42PM 21/10/2019
Whats happening? myUNSW Staff profile Internal Server error with - Causal Pay Timesheets and WH&S Induction.
How does this affect me? During this outage, you will not be able to access myUNSW.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: 8:00PM 16/10/2019– 10:00PM 16/10/2019
Whats happening? UNSW IT will be performing maintenance on myUNSW and SIMS.
How does this affect me? During this maintenance, you will not be able to access myUNSW and SIMS.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: 9:00AM 19/10/2019– 09:00PM 19/10/2019
Whats happening? UNSW IT will be performing recovery testing on myUNSW > My Staff Profile and PiMS System
How does this affect me? During this maintenance, you will not be able to access myUNSW > My Staff Profile and PiMS System
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

Duration: Wednesday 09/10/2019 - 11:00pm - Thursday 10/10/2019 12:30am
Whats happening? The vendor is carrying out maintenance to improve Moodle stability.
How does this affect me? You will not be able to access Moodle during this maintenance pariod.
Who can I contact for help? If you have questions or require further support, please contact the IT Service Centre on +61 2 9385 1333.
Thank you for your cooperation during these essential works.

View outages history here

Application Maintenance

The following applications will be unavailable to customers during its scheduled maintenance times below:

IDM - Daily 23:50 - 01:35 and 06:45 - 07:00

myUNSW – Weekly Wednesday 18:00 to 20:00

Microsoft Patching Maintenance Schedule


Month

MS Patch Release

Development

Test

UAT & Production

January

Tuesday, 14 January 2020

Monday, 20 January 2020

Monday, 27 January 2020

Monday, 3 February 2020

February

Tuesday, 11 February 2020

Monday, 17 February 2020

Monday, 24 February 2020

Monday, 2 March 2020

March

Tuesday, 10 March 2020

Monday, 16 March 2020

Monday, 23 March 2020

Monday, 30 March 2020

April

Tuesday, 14 April 2020

Monday, 20 April 2020

Monday, 27 April 2020

Monday, 4 May 2020

May

Tuesday, 12 May 2020

Monday, 18 May 2020

Monday, 25 May 2020

Monday, 1 June 2020

June

Tuesday, 9 June 2020

Monday, 15 June 2020

Monday, 22 June 2020

Monday, 29 June 2020

July

Tuesday, 14 July 2020

Monday, 20 July 2020

Monday, 27 July 2020

Monday, 3 August 2020

August

Tuesday, 11 August 2020

Monday, 17 August 2020

Monday, 24 August 2020

Monday, 31 August 2020

September

Tuesday, 8 September 2020

Monday, 14 September 2020

Monday, 21 September 2020

Monday, 28 September 2020

October

Tuesday, 13 October 2020

Monday, 19 October 2020

Monday, 26 October 2020

Monday, 2 November 2020

November

Tuesday, 10 November 2020

Monday, 16 November 2020

Monday, 23 November 2020

Monday, 30 November 2020

Page last updated: Friday, May 19th, 2017