UNSW Outages

UNSW Outages

Service Interruptions

A Service interruption is where a service is temporarily unavailable due to a system or hardware fault or planned maintenance.

Duration: 18/10/2017 09:00:- 12:53
Service: UNSW Online Payments (OneStop)
Impact: Customers were unable to make credit card payments via the UNSW Online Payments (OneStop) portal
Status: Resolved.
Notice Updated:   18/10/2017 13:03

Date/Time: 19/10/2017 03:00 - 19/10/2017 04:00
Duration: 1 hours

Services affected: Blackboard Collaborate Ultra

Details:
Applying emergency hotfix. Intermittent service degradation is expected during the maintenance window.
Date/Time: 20/10/2017 03:00 - 20/10/2017 05:00
Duration: 2 hours

Services affected: Blackboard Collaborate is being updated and will be unavailable. During this time, new sessions will not be created, existing sessions will be unaffected.

User impact:
Blackboard Collaborate will be uavailable during the outage. Blackboard Collaborate Ultra will NOT be affected

Duration: 11/10/2017 09:12 - 11:02
Service: Information Hub Reporting
Impact: Customers were unable to log on to the Info Hub reporting application.
Status: Resolved.
Notice Updated:   11/10/2017 11:15

Duration: 13/09/2017 14:30 - 15:10
Service: Network services
Impact: Units in the University Terraces have no wired or wireless network access.
Status: Resolved.
Notice Updated:   13/09/2017 15:22

Duration: 11/09/2017 11:42 - 14:41
Service: Email
Impact: Email sent to or from an @unsw.edu.au address may have been delayed by more than 5 minutes. Email between @unsw.edu.au addresses is unaffected. Scan to email services may also have been delayed by more than 5 minutes.
Status: Resolved.
Notice Updated:   11/09/2017 14:54

Duration: 08/09/2017 08:00 - 13:45
Service: Network
Impact: Customers had no network access
Campuses north of Sydney without a dual link will have no network access.
These include:
Port Macquarie
Coffs Harbour
SHREC (JHEF Facility at Port Macquarie)
Status: Resolved.
Notice Updated:   08/09/2017 15:05

Duration: 5/09/2017 12:11 - 13:25
Service: Network services
Impact: Students were unable to logon to SOE devices in labs in the Red Centre, Ainsworth, Vallentine Annexe and Computer Science buildings.
Staff lost network access in levels 3 and 4 of Civil Engineering building.
Status: Resolved
Notice Updated:   05/09/2017 13:45

Duration: 24/08/2017 08:00 - 11:05
Service: Network services
Impact: Staff from the Divisions of Finance and Philanthropy 320 Pitt St had no wired network services
Status: Resolved
Notice Updated:   24/08/2017 11:16

Duration: 21/08/2017 09:30 - 09:58
Service: Network services
Impact: Staff from the Divisions of Finance and Philanthropy 320 Pitt St lost wired network services
Status: Resolved
Notice Updated:   21/08/2017 10:19

Duration: 19/08/2017 13:30 - 21/08/2017 10:08
Service: ApplyOnline (https://applyonline.unsw.edu.au)
Student Load Planning (https://slp.unsw.edu.au/login)
Scorecard (https://scorecards.unsw.edu.au/login)
Admission Enquiry (https://enquiry.unsw.edu.au)
Finance Services (https://financeservice.unsw.edu.au)
Student ID (https://idcards.unsw.edu.au)
GRIS (https://gris.unsw.edu.au)
NavigateMe (https://navigateme.unsw.edu.au)
Emergency Management App (https://mimp.unsw.edu.au)
Impact: Customers are unable log on to access Azure services.
Status: Resolved
Notice Updated:   21/08/2017 10:17

Duration: 16/08/2017 22:30 - 17/08/2017 09:11
Service: Network services
Impact: Staff from the Divisions of Finance and Philanthropy 320 Pitt St lost wired network services
Status: Resolved
Notice Updated:   17/08/2017 09:35

Duration: 14/08/2017 09:00 - 09:56
Service: Network
Impact: Customers had no network access
Status: Resolved.
Notice Updated:   18/08/2017 10:00

Duration: 03/08/2017 15:02 - 15:31
Service: Network
Impact: Customers had no network access
Campuses north of Sydney without a dual link will have no network access.
These include:
Port Macquarie
Coffs Harbour
SHREC (JHEF Facility at Port Macquarie)
Status: Resolved.
Notice Updated:   03/08/2017 15:40

Date/Time: 24/07/2017 08:00 - 27/07/2017 08:00
Duration: 72 hours

Services affected: All systems that are hard bound to a domain controller

User impact:
If your service (solution/system/application) hard-binds directly to an AD domain controller (rather than adlab01.unsw.edu.au), take note of the date of each DC upgrade mentioned below and ensure you have swapped-out the configuration of your system to bind to the other DC during the upgrade. Preferably, change the configuration of your system to serverless-binding (i.e. adlab01.unsw.edu.au instead of directly to a domain controller) as this reduces the chance of connection issues during the upgrade. If you serverless-bind (i.e. to adlab01.unsw.edu.au) and your system can dynamically fail-over in the event of outage, you should not have to do anything.
Date: 24/07/2017 - INFBWDCL101
Date: 26/07/2017 - INFBWDCL102

Duration: 21/07/2017 09:00 - 09:23
Service: Some shared folders were unavailable
Impact: Customers were unable to access some shared folders
Status: Resolved.
Notice Updated:   21/07/2017 10:40

Duration: 21/07/2017 09:00 - 09:28
Service: Identity Manager (IDM) and File System Access Management (FSAM) services
Impact: Customers were unable to access the Identity Manager (IDM) and File System Access Management (FSAM) services
Status: Resolved.
Notice Updated:   21/07/2017 09:40

Duration: 14/07/2017 09:00 - 09:12
Service: Network services
Impact: Staff at Level 28, 320 Pitt St had no network services
Status: Resolved.
Notice Updated:   14/07/2017 09:21

Duration: 13/07/2017 15:00 - 15:10
Service: Network services
Impact: Staff at Level 28, 320 Pitt St had no network services
Status: Resolved.
Notice Updated:   13/07/2017 15:20

Duration: 13/07/2017 09:20 - 11:40
Service: Network services
Impact: Staff at Level 28, 320 Pitt St had no network services
Status: Resolved.
Notice Updated:   13/07/2017 11:08

Duration: 12/07/2017 12:02 - 12:55
Service: Network services
Impact: Staff at Level 28, 320 Pitt St had no network services
Status: Resolved.
Notice Updated:   13/07/2017 11:08

Duration: 19/06/2017 08:13 - 11:00
Service: Network and telephony services
Impact: Staff at 6 O'Connell St had no network or telephony services
Status: Resolved.
Notice Updated:   19/06/2017 11:07

Date/Time: 13/06/2017 08:00 - 15:00
Duration: 7 hours

Services affected: Library collection

User impact:
During this time the Library collection, SearchGateway, UNSWorks, SSRM, MemRe, HRH, and FASS repositories will be unavailable.
https://www.library.unsw.edu.au/study/news/access-to-library-collection-unavailable-tuesday-13-june-2017

Duration: 07/06/2017 14:55- 16:37
Service: Landline telephony services
Impact: Some Kensington lower campus landlines were not be able to make or receive calls.
Status: Resolved.
Notice Updated:   07/06/2017 16:44

Duration: 04/06/2017 12:15 - 18:55
Service: Identity Manager (IDM)
Impact: IDM was unavailable intermittently.
Status: UNSW IT has restored the service.
Notice Updated:   05/06/2017 09:00

Date/Time: 01/06/2017 20:00 - 23:00
Duration: 3 hours

Services affected: Lower Campus PABX

User impact:
During this time, lower campus LAN phones will not work. Security help points will also be unavailable. Mobile Phones, UniWide and Networks and upper campus LAN lines will be available.

Duration: 31/05/2017 08:51 - 23:00
Service: Staff Email
Impact: Staff were experiencing variable issues attempting to access Exchange email from their Outlook client or via Microsoft Online portal
Status: Microsoft have resolved the incident.
Notice Updated:   01/06/2017 12:15

Duration: 24/05/2017 13:30 - 14:45
Service: Student Managed Print Service
Impact: Students were unable to print from printers in the Library or student labs.
Status: UNSW IT have restored the service.
Notice Updated:   24/05/2017 17:00

Duration: 24/05/2017 04:30 – 09:05
Service: Kensington campus landline services
Impact: Some Kensington campus landlines were unable to make or receive external calls.
Status: UNSW IT have restored the service.
Notice Updated:   24/05/2017 09:15

Duration: 15/05/2017 14:31 - 14:53
Service: Lecture Recordings (Echo 360)
Impact: The Lecture Recording System (Echo 360) was unavailable
Status: UNSW IT have restored the service.
Notice Updated:   15/05/2017 14:55

Duration: 24/04/2017 09:30 - 13:07
Service: Lecture Recordings (Echo 360)
Impact: The Lecture Recording System (Echo 360) was unavailable
Status: UNSW IT have restored the service.
Notice Updated:   24/04/2017 13:25

Date/Time: 18/04/2017 09:00 - 20/04/2017 09:00
Duration: 48 hours

Services affected: UNSW Lecture Recordings (Echo360)


User impact:
During this time, access to UNSW Lecture Recordings (Echo360) will be unavailable.

Duration: 13/04/2017 09:18 - 09:39
Service: UniWide wireless network
Impact: Some customers were experiencing intermittent loss of network connectivity across the UniWide wireless network.
Status: Restored.
Notice Updated:   13/04/2017 09:55

Duration: 06/04/2017 08:47 - 10:28
Service: ADNS
Impact: Customers were not able to log onto non SOE PCs on campus via the ADNS domain.
Status: Restored.
Notice Updated:   06/04/2017 11:10

View outages history here

Maintenance Windows

Dedicated Maintenance Windows for 2017 Dates

Potential network and systems outages may occur during these dates
18-19 February 2017
22-23 April 2017
1-2 July 2017
23-24 September 2017
2-3 December 2017
24-25 February 2018

Maintenance Windows are designed to ensure that there are consistent timeframes to allow for better scheduling of work by UNSW staff and students.

Maintenance Windows capture Significant changes with a planned outage which will cause an outage to UNSW staff/students.

Major changes or project changes requiring a planned outage need to be scheduled in conjunction with the business or faculties and take into account the multiple system resources and schedules.

All outages that occur - either during a dedicated maintenance window or outside a maintenance window will be communicated with the impact business or faculty area.

For a list of the Maintenance Window dates - please refer below:

Application Maintenance

The following applications will be unavailable to customers during its scheduled maintenance times below:
IDM - Daily 23:50 - 01:35 and 06:45 - 07:00

Page last updated: Friday, May 19th, 2017