For Alumni> zMail> FAQs

zMail Common Questions and Issues

About zMail

What is zMail?
zMail is an e-mail service hosted by Microsoft in their data centres in the USA. The service is based upon Microsoft Exchange 2010 and is branded Office 365. It uses your Microsoft ID for user authentication.

Who is allowed to use zMail? Who is not?
All students, except research students (i.e. PhD and Masters research) have zMail accounts. Alumni will have a UNSW Life e‐Mail account as well as zMail accounts. Staff and research students are not provisioned with zMail accounts as they receive a UNSW hosted Exchange service.

What is the website for zMail? log in using your Microsoft ID.

Who supports zMail?
UNSW is responsible for creating and updating accounts in zMail and routing e-mail to zMail. The service itself is the responsibility of Microsoft. If you are having difficulty with zMail, please contact the IT Service Centre.

How do alumni get a UNSW Life E-mail account?
Graduates automatically get an alumni e-mail when they graduate.

I don’t want to use zMail.
If you do not wish to use zMail, you may redirect your official UNSW e-mail messages to any other web based service, or the e-mail service supplied by your Internet Service Provider (ISP). If you opt to redirect your zMail, it is your responsibility to ensure that the nominated e-mail address is current and valid.

Setting Up zMail

No setup is required, however you should review your allocated email address alias before you use zMail. View the zMail set up instructions.

I can’t log in.
You should be using your Microsoft ID to access your zMail via the login page.

If you experience a log in issue note carefully the error message received when you try and log on to If you are unable to resolve the problem, please call the IT Service Centre noting the error message displayed.

Problems Logging into zMail

If I enter my password incorrectly numerous times, can I get locked out ? How many attempts am I allowed?

You can only log into zMail using your Microsoft ID credentials. Logging in to your account with incorrect credentials three times in a row will cause your Microsoft ID to be locked out.

If you experience a log in issue note carefully the error message received when you try and log on to If you are unable to resolve the problem, please call the IT Service Centre noting the error message displayed.

Passwords for zMail

What passwords do I need to log into zMail?
Use your Microsoft ID to access your zMail via the

If you do not know your Microsoft ID password, you can reset your Microsoft ID password at by providing your zID and zPass

Using zMail

Is there any upload limit on size of attachments, what type of files can be uploaded?
The limit on the size of the attachment is 18Mb.

There is no restriction on the format of the file that may be uploaded.

What other limits are applied to zMail?

Can e-mails be restored/ backed up/ archived?
E-mails deleted by accident can be restored by using Internet Explorer on a PC, selecting Options > Organize E-Mail > Deleted Items. Items removed from the Deleted Items folder are retained for 14 days before they are permanently deleted.

At the moment there is no backup or archive facility.

Will SkyDrive function be supported by the UNSW IT?
UNSW only supports the e-mail function of Windows Live. You are free to use any other Windows Live services with your zMail Microsoft ID — however you need to obtain support direct from the normal Microsoft channels. To view more on your zMail Microsoft ID view the note in this section.

For Skydrive issues check Windows Live Skydrive Help Center.

Where can I find information on using the zMail web interface?

How can I configure my zMail Inbox?
You can alter the look and feel of your Inbox via the Options > Settings tab.

How can I filter SPAM e-mails?

  • Select Settings > Junk-Email.
  • By default Junk E-mail filtering is on.
  • You may also add addresses to Blocked Senders, Safe Senders and Safe Recipients lists.
How do I check what e-mail I sent or received?

zMail for Alumni — E-mail Addresses and Aliases

What is my e-mail address?
All UNSW Alumnus have an 'official' e-mail address, which is 'z', followed by your Alumni ID, then '' For example:

You may also have an (optional) ‘user friendly’ e-mail address (also known as an ‘alias’) that looks something like: or  (e.g. or

Why do I need user friendly alias/Can I log in to zMail with my alias?
The user friendly alias is simply an alternative e-mail address (which does not disclose your student ID). When logging in to zMail using you need your Microsoft ID.

How long do I have to wait for an e-mail return address (reply-to) update to take?
If you change your e-mail delivery location, or your ‘user friendly’ email address — changes can take up to 4 hours to propagate through the UNSW and Microsoft e-mail infrastructure for them to take effect.

The aliases on offer don’t include my preferred name or my name is incorrect. How can I change this?
Changes of your displayed given names can be made using myUNSW. Click on My Student Profile, Personal Details, then Preferred Name.

How do I set my UNSW e-mail delivery location?
To forward all of your incoming UNSW e-mail to zMail or some other e-mail service you need to click the “Update Delivery” button in the UNSW Identity Manager tool.

Redirection of e-mail can take up to 30 minutes to take effect.

zMail for Alumni — E-mail Forwarding

E-mail Delivery Location (Email Forwarding)
E-mail sent to either your official or ‘user friendly’ address will be delivered to your user defined e-mail delivery location. The e-mail delivery location defaults to zMail, however you can alter it to any other e-mail service (such as one provided by your ISP).

How can I ensure that Email Forwarding works correctly for me?
Forwarding may cause you problems receiving some emails, because your reply-to address may change from '<' when using both email forwarding and the zMail service.

Problems can arise if you implement email forwarding then use the zMail service to send an email. In this case, your outgoing email (sent from zMail) will have the extension of '' which will mean that if someone replies to that email, it won't be forwarded to your external email service - it will be returned to zMail (this is a consequence of the way Office 365 - which is the application behind zMail - works and cannot be changed).

To overcome this issue, you either need to set your e-mail delivery location to zMail (i.e. turn off email forwarding) or else do not use the zMail service for sending emails (because you may never see the replies if you do not check your zMail account regularly).

zMail for Alumni

I’m a student about to graduate. What happens to my e-mail?
As a graduate you’ll obtain a new e-mail address, and this becomes available as your lifelong e-mail address. Your address will cease to function three months after completing your course (an e-mail warning will be sent confirming this action).

How can I alternate between my student and alumnus e-mail addresses?
See the section How can I alternate between my staff and student e-mail addresses in the next section below.

zMail for Staff

I'm a staff member as well as a student. Can I use zMail?
Yes you can, however if your staff e-mail is on the UNSW Exchange server — we recommend you continue to use that service. If you do configure zMail, whilst also provisioned for UNSW Exchange e-mail, you will find e-mail posted from zMail will be delivered to your zMail account and email posted elsewhere will be delivered to your UNSW Exchange account.

How can I alternate between my staff and student e-mail addresses?
If you wish to send some e-mail using your staff e-mail address and some using your student e-mail address, zMail will not meet your needs. zMail only allows a single reply address to be set at a time. Alternatives are:

  • Use a desktop e-mail client and your ISP SMTP server (or the UNSW SMTP server whilst on campus) for sending e-mail (which typically allow any return address).
  • Use a e-mail service like Gmail (which allows any return address that has been previously validated).
  • Alternatively — continue to use your staff e-mail service — this will be UNSW Exchange server in the long term.

For Current Windows Live Users

If you have a pre-existing Microsoft ID (formerly Windows Live ID), and you are accessing Windows Live services using your web browser, you may have some problems using zMail at the same time. One solution is to link your Microsoft IDs. With linked IDs, you sign in only once for all accounts (note you must login using your zMail account), and you can switch between accounts.

View information on linking Microsoft IDs. [Outlook Help - log on to zMail before clicking link.]

Note you need log onto zMail before configuring linking.

When logged onto zMail, to access other accounts, select 'Home', 'Profile' or 'SkyDrive', then the pull down menu on the right-hand-side will contain all your accounts. Then you can click 'Mail' to access the appropriate e-mail service.

Another alternative is to use the appropriate desktop client (e.g. Windows Live Messenger or Windows Live Mail) for your pre-existing Windows Live account as these will not clash with a web browser based Microsoft ID login.

Logging in directly via Windows Live

The easiest way to use zMail is by using your Microsoft ID via the page.
If you wish to use a desktop or phone based e-mail program, or use some other desktop or phone based program you will need both your Microsoft ID Username and Microsoft ID Password.

Your Microsoft ID is ‘z’ followed by your student number, followed by ‘’, (e.g.

The Microsoft ID password has been randomly generated by UNSW. If you do not know the Microsoft ID password previously provided to you, your password can be reset by logging in to using your zID and zPass

How do I change my Microsoft ID Password?
If you wish to change your Microsoft ID password you can click 'Options' in zMail and then click the 'Change Your Password' link on the right hand side of the page. You may also contact the IT Service Centre.

Terms & Conditions

There are two sets of terms and conditions that you are required to read and agree to in setting up your zMail account.

UNSW Terms and Conditions of Use.
When you first login into the UNSW Identity Manager site you will be asked to read and accept the conditions of use for the UNSW IT infrastructure as defined in the “Acceptable Use of UNSW ICT Resources policy”. This encompasses the UNSW network, computers, PDAs, software and personally owned equipment connected to UNSW networks

Microsoft Agreements
When activating your zMail account you will be asked to review and accept the Microsoft Windows Live Service Agreement and Privacy Statement. If you do not accept these Agreement statements you will not be able to activate your zMail account.

If you choose not to accept the Microsoft Agreement and Privacy Statement you will need to use an alternative e-mail provider such as Gmail or your local ISP e-mail service and direct your e-mail to this other account.

If you choose not to accept the Microsoft Agreement and Privacy Statement you will need to use an alternative e-mail provider such as Gmail or your local ISP e-mail service and direct your e-mail to this other account. If you require access as a discontinued student, or you have difficulty in activating your Alumni Life Email, please contact the IT Service Centre.


I can't select the Country on the Windows Live account information login screen, and when I click 'I Accept' I get an error message 'page cannot be displayed'.
This problem seems to appear in some corporate environments, and seems to be due to partial blocking of JavaScript. One work-around is to setup your zMail from home or some other non corporate environment. Once setup, zMail should work in the corporate environment. It is strongly recommended that the initial login is made using Internet Explorer on a PC. Once the initial setup is complete, you can use most web browsers to access the service.

Internet Explorer is popping up a window saying 'A Web browsing error occurred' when I log onto zMail.
Check your Internet Explorer settings.

  • Select Tools > Internet Options.
  • Select the Advanced tab
  • Check that Enable native XMLHTTP support is ON.