Instant Messaging Service (Microsoft Lync 2010)

Instant Messaging Service (Microsoft Lync 2010)


UNSW Instant Messaging service utilises Microsoft Lync 2010 with the following functionality:

  • Instant Messaging
  • Presence
  • Desktop Sharing
  • Mobility (Lync 2010 client on mobile devices)
  • Automatic server discovery for client configuration

Please note:
In order to use the Instant Messaging Service your account must first be enabled for this. You can use the button below to request this be carried out. You can also report any issues you experience or request the Lync application be installed to your SOE (UNSW IT Managed computer) on your behalf:

 Info & Help

Microsoft Lync Client Compatibility Matrix

Operating Platform MS Lync 2010 MS Lync 2011 MS Lync 2010 Mobility MS Lync 2013 (unsupported by UNSW IT)
Windows SOE


Windows Non-SOE


Mac SOE  

Mac Non-SOE  




Windows Phone    


Setup Guides:

Lync 2010 Client Quick Start Guide
Lync 2010 Mobility Quick Start Guide

The following Lync clients are available for download:

Lync 2010 for PC Lync 2011 for Mac

IT Service Centre

  (02) 9385 1333
Submit an online Service Request

Service Status

Check the availability of primary online services such as myUNSW, my eLearning Vista, Blackboard etc

UNSW Resources

Page Last updated: Friday, October 30th, 2012