News at UNSW

zMail move to Microsoft Office 365 (COMPLETE)

What is Happening?

Your UNSW Student and Alumni Email (zMail) was moved from Microsoft Live@edu to a Microsoft Office 365 account.

Why is this Happening?

Microsoft is replacing the Live@edu account with two separate accounts:
  • An Office 365 account, which will continue to be associated with UNSW and is used to access your UNSW email;

  • A personal Microsoft account, which will retain access to SkyDrive, Messenger and other Microsoft services and is not used to access your UNSW email.

  • Microsoft Office 365 includes online versions of your favourite Office features and allows you to create sophisticated reports and presentations, collaborate in real time with classmates as well as share and edit documents from computers and mobile devices.

    When is this Happening?

    The move commenced on Friday the 5th of July 2013 at 18:00 and completed by the 8th of July 2013. This move consisted of transferring your email, calendar, contacts, tasks and email preferences to the new Office 365 account.
    All UNSW students will have other Office 365 features enabled by Microsoft at a later date.

    What do I need to do?

    The following two accounts are set up for you:

    Office 365 account (zMail)
    After the 8th of July you will no longer be able to access zMail using your zID and zPass. You must access your Office 365 account directly from Microsoft at using your Microsoft ID and password. Your Microsoft ID is (e.g. If you don't know your Microsoft password you can reset it via Please be aware that you will be prompted to authenticate using your zID and zPass to reset your Microsoft password.
    For instructions on how to set up Office 365 on your mobile device or for other set up instructions please visit

    Personal Microsoft account
    Initially your personal Microsoft account can be accessed with the same Microsoft ID and password, however the two new accounts are not associated with one another and changing the Office 365 password will not change your personal Microsoft account password. Your personal Microsoft account will be managed and supported by Microsoft. As a result, UNSW cannot reset the password for you.
    To access your personal Microsoft account please visit

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    Page Last updated: Tuesday, November 26th, 2013