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For Staff> IT Support

IT Support

The IT Service Centre is the central support point for UNSW staff and students requiring assistance with IT related matters, including enquiries related to computer, telephone and network issues.

Submit your own request
You can now submit your own request or incident notification via the web and track its progress. Read more...

Phone and Email Enquiries
Internal: Ext: 51333
External: (02) 9385-1333
International: +61 2 9385 1333
Email: click the link on the right to email IT Service Centre ITServiceCentre@unsw.edu.au
Fax: (02) 9385-1537
Mail address: IT Service Centre
Ground Floor, Library Annexe
UNSW Sydney NSW 2052 Australia

Support Hours
Phone & Email
Support Hours*
Monday to Friday: 8am to 8pm
Saturday and Sunday: 11am to 2pm
Out of Hours Extended Support for Tier 1 Enterprise Applications and VIP Incidents only - 6am to 11pm 7 days
Assistance Counters See below

*Emails received outside the support hours indicated above will be addressed on the next business day

IT Assistance Counters
Upper Campus Library Annexe - ground floor

 

location map
  Upper Campus Assistance Counter hours:
Monday to Friday: 8am to 6pm
Saturday & Sunday: 11am to 2pm
Middle Campus Level 1, Rm 1005, Quadrangle Building
  Middle Campus Assistance Counter
  Middle Campus Assistance Counter hours:
Monday to Friday: 11.00am – 2.00pm

 

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