UNSW Outages

UNSW Outages

Service Interruptions

A Service interruption is where a service is temporarily unavailable due to a system or hardware fault or planned maintenance.

Duration: Tuesday 02/02/2016 11:10 - Ongoing
Service: Network access
Impact: Wagga Wagga and Moss Vale campuses have limited local network access.
Status: UNSW IT is working with AARNET to restore service.
Notice Updated:   02/02/2016 11:33

Duration: Friday 29/01/2016 13:38 - Friday 29/01/2016 14:32
Service: Some lower campus landline services are unavailable.
Impact: The Security Control Room phones (ext. 56000 and 56666) on main campus were out of order – to report maintenance issues please email FMAssist@unsw.edu.au and for all emergencies matters please contact 02 9697 9743. We will advise when the security control room numbers are back in operation.
Affected buildings had no power or network access.
Status: Resolved
Notice Updated:   29/01/2016 15:28

Duration: Tuesday 20/01/2016 08:50 - Tuesday 20/01/2016 09:08
Service: Power Outage - Eastern Suburb Campuses
Impact: Kensington campus was not affected.
Some local UNSW off campus sites were affected, including: Barker Apartments, Owl’s House, Kanga’s House, Blackdog Institute and Neuroscience Research Australia (NeuRA).
Affected buildings had no power or network access.
Status: Resolved
Notice Updated:   20/01/2016 10:40

Duration: Tuesday 19/01/2016 08:49 - Tuesday 19/01/2016 11:17
Service: Network Services
Impact: No Network Access for Electrical Engineering Building Level 4
Status: Resolved
Notice Updated:   19/01/2016 11:59

Date/Time: 05/02/2016 23:00 - 06/02/2016 03:00
Duration: 4 hours

Zones/Campuses affected: All Campuses
Services affected: UNSW Moodle
Services not affected: All other services

Purpose:
Scheduled System Maintenance

User impact:
During this period there will be no access to Moodle.

Technical Description of Outage:
Planned Maintenance

Duration: Wednesday 16/12/2015 13:30 - Wednesday 16/12/2015 14:50
Service: Fixed-line telephony
Impact: Some calls are able to be made/received but most are not.
Status: Resolved
Notice Updated:   16/12/2015 14:57

Duration: Monday 07/12/2015 09:00 - Tuesday 08/12/2015 09:31
Service: Some Faculty of Science computational clusters and servers were unavailable.
Impact: Staff are unable to access some Science computational services.
Status: Resolved
Notice Updated:   09/12/2015 17:00

Date/Time: 30/12/2015 23:00 - 31/12/2015 03:00
Duration: 4 hours

Zones/Campuses affected: All Campuses
Services affected: UNSW Moodle
Services not affected: All other services

Purpose:
Scheduled System Maintenance

User impact:
During this period there will be no access to Moodle.

Technical Description of Outage:
Planned Maintenance

Duration: Monday 30/11/2015 09:00 - 13:10
Service: Staff email access via Outlook client
Impact: Some staff are unable to access their email via Outlook client. Staff email access via the Outlook Web Application (OWA) was also affected.
Status: Resolved
Notice Updated:   30/11/2015 13:50

Date/Time: 22/11/2015 16:00 - 22/11/2015 22:00
Duration: 5 hours

Zones/Campuses affected: All Campuses
Services affected: Internet Access
Services not affected: All other services

Purpose:
Scheduled System Maintenance

User impact:
During this period there will be intermittent outages to internet access from all UNSW campuses. In addition, some UNSW websites may be inaccessible from off campus.

Technical Description of Outage:
Planned Maintenance

Date/Time: 21/11/2015 06:00 - 21/11/2015 14:00
Duration: 8 hours

Zones/Campuses affected: All Campuses
Services affected: SharePoint
Services not affected: All other services

Purpose:
Scheduled System Maintenance

User impact:
During this period the Collaboration Farm hosted SharePoint 2013 Site collections will not be accessible.

Technical Description of Outage:
Planned Maintenance

Date/Time: 21/11/2015 06:00 - 21/11/2015 10:00
Duration: 4 hours

Zones/Campuses affected: All Campuses
Services affected: Web Single Sign On (WSSO)
Services not affected: All other services

Purpose:
Scheduled System Maintenance

User impact:
During this period systems using WSSO to login will be unavailable, such as myUNSW and Moodle.

Technical Description of Outage:
Planned Maintenance

Duration: Wednesday 18/11/2015 09:50 – 10:40
Service: Internet access.
Impact: Internet access on campus was intermittent. Staff email access via the Outlook Web Application (OWA) was also affected.
Status: Resolved
Notice Updated:   18/11/2015 11:36

Duration: Wednesday 18/11/2015 06:30 – 07:58
Service: Internet access
Impact: Accessing the internet from on campus was slow and some services reliant on internet access such as Moodle were unavailable.
Status: Resolved
Notice Updated:   18/11/2015 11:36

Duration: Monday 16/11/2015 11:50 - 12:35
Service: Shared File Services
Impact: Some customers were unable to access some shared folders
Status: Resolved
Notice Updated:   16/11/2015 14:00

Duration: Thursday 12/11/2015 08:06 - 10:38
Service: JULIA website
Impact: Customers were unable to access https://www.julia.unsw.edu.au/SASPortal/
Status: Resolved
Notice Updated:   12/11/2015 10:42

Duration: Wednesday 11/11/2015 09:26 - 11:08
Service: JULIA website
Impact: Customers were unable to access https://www.julia.unsw.edu.au/SASPortal/
Status: Resolved
Notice Updated:   12/11/2015 10:05

Duration: Wednesday 04/11/2015 09:48 - 11:04
Service: Business School CRM
Impact: Business School staff are unable to respond to student enquiries or send mail-outs. Online event registration is unavailable.
Status: Resolved
Notice Updated:   04/11/2015 11:30

Duration: Thursday 22/10/2015 08:25 - 09:27
Service: Student Managed Print
Impact: Students were unable to use the Student Managed Print Service.
Status: Resolved
Notice Updated:   22/10/2015 10:55

Duration: Friday 16/10/2015 09:00 - Monday 19/10/2015 09:09
Service: UNSW Lecture Recording (Echo360)
Impact: Students are unable to access affected lecture recordings online.
Status: Resolved
Notice Updated:   19/10/2015 11:17

Duration: Tuesday 15/10/2015 13:30 - 15:30
Service: UNSW Wired Network services
Impact: UNSW staff and students have intermittent access to all services via the wired network on campus including but not limited to:
-Internet access
-Home drive access
-Enterprise services
-Wireless network is unaffected
-Data Centre networks are unaffected
-Off campus access to UNSW services are unaffected
Status: Resolved
Notice Updated:   15/10/2015 16:23

Duration: Tuesday 15/10/2015 02:30 - 11:05
Service: UNSW Wired Network services
Impact: UNSW staff and students have intermittent access to all services via the wired network on campus including but not limited to:
-Internet access
-Home drive access
-Enterprise services
-Wireless network is unaffected
-Data Centre networks are unaffected
-Off campus access to UNSW services are unaffected
Status: Resolved
Notice Updated:   15/10/2015 11:07

Date/Time: 14/10/2015 08:00 - 14/10/2015 09:00
Duration: 1 hours

Zones/Campuses affected: All Campuses
Services affected: theBox will be unavailable
Services not affected: Moodle and all other services

Purpose:
Scheduled System Maintenance

User impact:
theBox will be unavailable during the 1hour period.

Technical Description of Outage:
Planned Maintenance

Date/Time: 08/10/2015 20:30 - 08/10/2015 22:45
Duration: 2 hours 15 minutes

Zones/Campuses affected: All Campuses
Services affected: UNSW IT will be performing some maintenance on the Print Service.
Services not affected: All other services

Purpose:
This is occurring to address some bugs which have impacted some customers from printing.

User impact:
Some customers may not be able to print during this outage.

Technical Description of Outage:
Planned Maintenance

Duration: Tuesday 06/10/2015 14:15 - 16:13
Service: Staff Managed Print Services
Impact: This affects some staff printers, please note that student print services are not affected.
Status: Resolved
Notice Updated:   06/10/2015 16:15

Duration: Monday 28/09/2015 09:00 – 11:41
Service: Hosproxy
Impact: UNSW staff are unable to access internet or file shares from Area Health Service sites.
Status: Resolved.
Notice Updated:   28/09/2015 11:58

Date/Time: 26/09/2015 06:00 - 27/09/2015 22:00
Duration: 40 hours

Zones/Campuses affected: Remote Sites include:
Albury
Bankstown Hospital
Coffs Harbour
Fairfield Hospital
Ingham Institute @ Liverpool
JHEF (Coffs Harbour)
Liverpool Hospital
Manly Vale
Moss Vale
Port Macquarie
Prince of Wales
Prince of Wales Blackdog Building
Prince of Wales Neura Building
Wagga Wagga

Services affected: Network including Email, Shared Folders and Internet (including wireless access)
Services not affected: All other sites, buildings and services

Purpose:
This will help ensure the continuation of the current network standards of performance and increase network security.

User impact:
During this period, there will be up to a 30 minute outage per site.

Technical Description of Outage:
Planned Maintenance

Duration: Monday 21/09/2015 14:43 – 15:00
Service: MapleTA
Impact: The MapleTA site was unavailable.
Status: Resolved
Notice Updated:   21/09/2015 15:37

Duration: Monday 14/09/2015 08:23 – 08:34
Service: Staff Home Drive
Impact: Some Staff were unable to access their home drive.
Status: Resolved
Notice Updated:   15/09/2015 10:40

Date/Time: 11/09/2015 12:00 - 12/09/2015 14:00
Duration: 26 hours

Zones/Campuses affected: Randwick R2 Campus
Services affected: UNSW IT will perform an upgrade to the network equipment at Randwick R2.
Services not affected: All other services/campuses

Purpose:
This work is being done as part of the Facilities Management refurbishment works.

User impact:
During this period, there will be an outage to network, phone and wireless connections. All other sites and buildings will not be affected.

Technical Description of Outage:
Planned Maintenance

Duration: Monday 07/09/2015 09:00 – 10:45
Service: Staff Email Service
Impact: Some Staff were unable to log on to their email.
Status: Resolved
Notice Updated:   07/09/2015 11:15

Date/Time: 26/09/2015 06:00 - 27/09/2015 23:00
Duration: 41 hours

Zones/Campuses affected: All Campuses
Services affected: UNSW IT will be performing scheduled maintenance on our Network and Datacentre services.
Services not affected: All other services

Purpose:
This will help ensure the continuation of the current network standards of performance and stability.

User impact:
Please be aware that there will be intermittent outages to network services for up to 5 minutes at a time.

Technical Description of Outage:
Planned Maintenance

Duration: Wednesday 02/09/2015 08:15 – 08:57
Service: MyUNSW - https://my.unsw.edu.au
Impact: Customers were unable to log on to myUNSW
Status: Resolved
Notice Updated:   03/09/2015 15:17

Duration: Wednesday 02/09/2015 08:27 – 08:57
Service: Lecture Recording (Echo360)
Impact: Lecture Recording (Echo360) content was unavailable for staff and students
Status: Resolved
Notice Updated:   03/09/2015 15:14

Duration: Thursday 03/09/2015 11:01 – 11:58
Service: ARC Website
Impact: Customers were unable to access http://arc.unsw.edu.au/
Status: Resolved
Notice Updated:   03/09/2015 12:05

Date/Time: 05/09/2015 12:00 - 05/09/2015 16:00
Duration: 4 hours

Zones/Campuses affected: All Campuses
Services affected: SciQuest ERM
Services not affected: All other services

Purpose:
This is happening to improve database security and apply fixes recommended by Oracle.

User impact:
During this period SciQuest ERM will be unavailable.

Technical Description of Outage:
Planned Maintenance

Duration: Monday 31/08/2015 10:03 – 10:15
Service: Telephony Service - Lower Campus
Impact: Some landlines for lower campus were unavailable.
Status: Resolved
Notice Updated:   31/08/2015 10:58

Duration: Thursday 27/08/2015 13:55 - 14:08
Service: Maple TA
Impact: Staff and students were unable to access the Maple TA site
Status: Resolved
Notice Updated:   27/08/2015 14:26

Duration: Monday 24/08/2015 13:45 - 14:55
Service: UNSW IT Services
Impact: UNSW staff and students experienced access issues for multiple services. These included but were not limited to: Email,Internal/External web sites, File shares, Lecture recordings
Status: Resolved
Notice Updated:   24/08/2015 16:45

Duration: Monday 24/08/2015 16:10 - 16:35
Service: Identity Manager
Impact: Staff and students were unable to access the Identity Manager site.
Status: Resolved
Notice Updated:   24/08/2015 16:45

Duration: Monday 24/08/2015 08:01 - 09:50
Service: Uniwide authentication
Impact: Customers at the Garvan Institute and King Horn Centre Darlinghurst & Australian BioResources in Mossvale were unable to log on to Uniwide.
Status: Resolved
Notice Updated:   24/08/2015 10:25

Date/Time: 22/08/2015 08:00 - 22/08/2015 14:00
Duration: 6 hours

Zones/Campuses affected: Remotes Sites include:
Darlinghurst (St Vincents Hospital + Medical Research Institutes)
Paddington (COFA)
Randwick
Sydney CBD
Manlyvale
Albury
Coffs Harbour Port Macquarie
Wagga Wagga
Bankstown Hospital
Liverpool Hospital
Fairfield Hospital
IC2
Mossvale
Garvan Institute
Dave Philips Field

Services affected: Email, Shared Folders and Internet (including wireless access)
Services not affected: All other sites, buildings and services

Purpose:
This will help ensure the continuation of the current network standards of performance and stability.

User impact:
During this period, there will be a 5 minute outage to services including email, shared folders and the internet from your computers, including wireless access residing in this remote site.

Technical Description of Outage:
Planned Maintenance

Date/Time: 15/08/2015 07:30 - 15/08/2015 17:00
Duration: 9 hours 30 minutes

Zones/Campuses affected: St Vincents Precinct
Services affected: There will be short outages to telephone and network services including email, shared folders and the internet.
Services not affected: All other buildings and services

Purpose:
This will help ensure the continuation of the current network standards of performance and stability.

User impact:
During this period, there will be short outages to telephone and network services including email, shared folders and the internet from customers computers, including wireless access. All other sites and buildings will not be affected.
Customers are advised to save their work and log off their computers prior to the work commencing.

Technical Description of Outage:
Planned Maintenance

Date/Time: 15/08/2015 08:00 - 15/08/2015 14:00
Duration: 6 hours

Zones/Campuses affected: Barker Street Apartments, Kensington Campus
Services affected: There will be outages to data services including wireless access in Barker Apartment rooms 35, 36, 37, 38, 39, 40, 41, 48, 50, 51, 52, 53, 54, 55, 56 and 57.
Services not affected: All other buildings and services

Purpose:
This will help ensure the continuation of the current network standards of performance and stability.

User impact:
During this period, there will be outages to data services including wireless access in Barker Apartment rooms 35, 36, 37, 38, 39, 40, 41, 48, 50, 51, 52, 53, 54, 55, 56 and 57. All other rooms and buildings will not be affected.

Technical Description of Outage:
Planned Maintenance

Duration: Saturday 08/08/2015 08:17 - Sunday 09/08/2015 09:00
Service: Some web sites were unavailable due to hardware failure
Impact: Some websites were unavailable.
Status: Resolved
Notice Updated:   10/08/2015 17:21

Duration: Monday 10/08/2015 12:01 - 15:23
Service: Lecture Recording service (Echo360)
Impact: Customers attempting to log on to Lectures.unsw.edu.au are being presented with an error message. Lecture Recording content is available for students via Moodle.
Status: Resolved
Notice Updated:   07/08/2015 15:46

Duration: Thursday 06/08/2015 10:42 - 12:30
Service: Multiple Medicine websites were unavailable.
Impact: Multiple Medicine websites were unavailable.
Status: Resolved
Notice Updated:   07/08/2015 10:50

Duration: Thursday 06/08/2015 11:33 - 12:32
Service: Faculty of Arts & Social Sciences SOE Mac lab log on
Impact: Many Arts & Social Sciences students were unable to log on to SOE Macs in labs in the Robert Webster building.
Status: Resolved
Notice Updated:   07/08/2015 10:50

View outages history here

Maintenance Windows

Maintenance Windows are designed to ensure that there are consistent timeframes to allow for better scheduling of work by UNSW staff and students.

Maintenance Windows capture Significant changes with a planned outage which will cause an outage to UNSW staff/students.

Major changes or project changes requiring a planned outage need to be scheduled in conjunction with the business or faculties and take into account the multiple system resources and schedules.

All outages that occur - either during a dedicated maintenance window or outside a maintenance window will be communicated with the impact business or faculty area.

For a list of the Maintenance Window dates - please refer below:

Dedicated Maintenance Windows for 2016 Dates

Potential network and systems outages may occur during these dates
2 April - 3 April 2016
2 July – 3 July 2016 – Datacentre Shutdown
24 September - 25 September 2016
3 December - 4 December 2016

Application Maintenance

The following applications will be unavailable to customers during its scheduled maintenance times below:
IDM - Daily 23:50 - 01:35 and 06:45 - 07:00

Page last updated: Monday, January 11th, 2016