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Regular Customer Satisfaction Survey

IT Customer Services at UNSW is committed to providing an efficient, informative and quality IT Service to all its customers, both staff and students. To help us maintain a high level of service, an ongoing survey is sent to randomly selected customers. The current number of replies for 2014 is 121. The results are as follows:

Survey Graph

  • Q1: The professionalism and courtesy offered by the Service Centre.
  • Q2: The amount of time it took for an analyst to respond to your issue.
  • Q3: The amount of time it took to resolve your issue.
  • Q4: Your overall satisfaction with UNSW IT.