IT Customer Services at UNSW is committed to providing an efficient, informative and quality IT Service to all its customers, both staff and students. To help us maintain a high level of service, an ongoing survey is sent to randomly selected customers. The current number of replies for 2014 is 121. The results are as follows:
- Q1: The professionalism and courtesy offered by the Service Centre.
- Q2: The amount of time it took for an analyst to respond to your issue.
- Q3: The amount of time it took to resolve your issue.
- Q4: Your overall satisfaction with UNSW IT.