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For Staff> IT Support> Self-Service

IT Self-Service Web Interface

IT Self-Service allows you to submit requests and report issues as well as view and update existing support requests.

Logging into IT Self-Service

Click the link below to log into IT Self-Service using your zID and zPass.



How to Request something new

If you wish to obtain something such as new software or hardware, access to a service, change your level of access or have an enquiry please submit a Request. To do this click the Create a new Request button in the 'Create a new ticket' area (illustrated below).

How to Report an issue

If you want to report an issue with an IT service (such as an application, internet connection, email, telephone etc) please submit an Incident. To do this click the Create a new Incident button in the 'Create a new ticket' area (illustrated below).

How to view your existing tickets

Refer to the following areas as illustrated below:

Look up my existing tickets allows you to access and review the progress of Request and Incident tickets.

Search by Ticket number allows you to search for existing tickets (active and closed). You can find ticket numbers in the emails you receive when a ticket is created.

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