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For Staff> UNSW VPN

UNSW VPN Service

About the Service:

The UNSW Enterprise Remote Access VPN Service (or UNSW VPN) allows you to establish a secure network connection between an off-campus computer and UNSW networked resources such as computers and file servers, over the Internet. Using the UNSW VPN service, users can connect via their home broadband service or via external wireless hotspots in cafes, hotels and airports.

The VPN service is not necessary when accessing UNSW network resources that are generally available in public, such as UNSW’s web sites, or when you are physically on campus.


Who can use the UNSW VPN Service?

The new VPN service is currently available to all staff, students and affiliates. The UNSW Staff and Student VPN provides general access to centralised services including email, file and print. This does not provide access to services outside the centralised services including RDP (remote access to computers) and Faculty based servers. A Faculty or Divisional VPN configuration is required for these services.

Specific Faculty and Divisional access are still available on the old VPN utilising Unipass. This includes RDP access to desktop computers. This will be transitioned to the new VPN utilising zPass in the coming months. If you require specific VPN access or are having service difficulties please contact the IT Service Centre.


When should I use the VPN Service?

From time to time you may need to access UNSW networked resources while off-campus. You may be working from home, visiting another campus or on sabbatical. You may also be in a café or airport lounge that has wireless facilities. In these environments you may find you can’t access or even locate certain UNSW networked resources such as your work computer or your department’s file server. This is because you are trying to access these resources from a non-UNSW network. For security reasons many networked resources can only be accessed from inside UNSW, via the UNSW campus–wide network.

What the VPN service does is it creates a trusted connection to the UNSW network using secure encryption technology. It does this over whatever network connection you are using at the time, such as commercial broadband or wireless. Once this trusted connection is established, you should be able to locate and connect to your computers and file servers as usual.

What do I need to use the UNSW VPN Service?

The VPN client is a small software application that connects your computer to the UNSW Enterprise VPN Service. The VPN Client creates the secure encrypted connection to the UNSW network based on your zPass credentials. Download the client and instructions below:


Download the VPN installation instructions

 Windows 7 PDF 1.7 Mb
 Mac OS X PDF 1.7 Mb
 Linux PDF 3 Mb
 IOSPDF 6 Mb
 AndroidPDF 4 Mb

VPN Access & Support

Support for the VPN service is available through the IT Service Centre. Please note the current version of Cisco AnyConnect is not supported on Windows 8 RT, there are also a number of limitations with Windows 8.
Please view the Cisco Release for additional information.