For Students> Username & Passwords

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UNSW Usernames and Passwords


Identity Manager Access

Before you access your UNSW identity, make sure you have your zID (z1234567). (If you are a UAC student then you’ll also need your UAC Application Number and the Program Code for the course you are studying.)

Once you have your zID, the Identity Manager provides a self-service option to help you manage your identity at UNSW. That is, to activate your identity, to change your password when its due or to reset your password when it has expired or you have forgotten it.

The password you will create (or reset) within the Identity Manager is your password for your zID. This is the primary password for UNSW that is used to access key online services such as MyUNSW, etc.




Identity Manager FAQs

Can I use the Identity Manager to reset other passwords outside of my ‘zPass’ password?

No. The Identity Manager is used to reset the ‘zPass’ password only. For example, if you need to reset a password for a bespoke application or a test system, then you need to contact the IT Service Desk direct and they will fix it for you.


How can I set up an alias for a married or maiden name change?

New aliases can be set up for a married or maiden name by calling the IT Service Centre and submitting a request. Old aliases prior to the cutover to the new Identity Manager in Sep-2019 will remain in place.


How can I forward emails to my personal email account?

You can forward emails to your personal email account from within the email application you use to manage your account. For example, from within Outlook or Office365. To do this, check the internet for instructions matching the correct version of your email application. Any forwarding rules set up prior to the cut over to the new Identity Manager in Sep-2019 will remain in place.


I am not receiving my passcode - how do I check that my registered email address or phone number are correct?

Your registered email address or phone number is initially based on the details your provided with your application to the University. To update these details you will need to login into myUNSWor alternatively contact the IT Service Centre.

Follow the steps below to update in myUNSW:

Staff login to myUNSW - Go to “My Staff Profile” tab - Click on Personal Information. - For email address, you must have “Home” email address defined. - For Phone numbers, you must have “Mobile” number define.

Student login to myUNSW - Go to “My Student Profile” tab - Update Phone or Email using the Personal Details link on the left hand side panel - For email address, you must have “Home” email address defined. - For Phone numbers, you must have “Mobile” number define.


My account is locked - how can I get my account unlocked?

You can change your password successfully 3 times in 24 hours. 10 consecutive invalid login attempts will lock your account. If your account is locked you can either wait 30 minutes for it to unlock or call IT Service Centre.


As an applicant, I am unable to proceed to set my password. I am getting the following error message: “The information you entered does not match our records.” How can I address this issue?

For UAC applicants please check that the offer period is open and the information you entered is correct Should this not work properly then please contact the IT Service Desk.


I’m getting the following error message: “We cannot identify your record in our system. Please make sure you have activated your account.” How can I address this issue?

The Identity Manager cannot find your record, so review your activation and ensure your zID is properly activated.


I’m getting the following error message: “We cannot identify your record in our system. Please check your zID.” How can I address this issue?

The Identity Manager does not recognise your zID. Please make sure the details you have entered are correct.


I recently changed my password and it worked, but now my account is locked?

When you change your password through the Identity Manager please remember to update your password on your mobile device as well. If you don’t make this update, then when your device pings the UNSW servers to download email etc, the password will not match and the synchronisation will fail. This will repeat 10 times until your account is locked.


Can I use my new password immediately after I change it?

When a password is set or reset it is replicated and synchronised across the various UNSW systems. Please allow up to 15 minutes for the synchronisation process to complete.


Can I reset my password after it has expired?

Yes. However, you cannot use “Change your password“ to reset your password after it is expired. You should use “Forgot your password” to set a new password.


I am not sure which personal email account or phone number is setup under my personal details. Can I still activate my account?

Yes. You can activate your account without a correct phone or email address. Once you do that go into myUNSW to update your email or phone number. If you don’t do that and your password expires then you will need to ring the Service Centre.


I notice the url changes from “www.idm.unsw.edu.au” to “www.iam.unsw.edu.au” when I launch the Identity Manager – is this normal?

Yes – both links are valid and one of the same. Clicking on the IDM (“Identity Manager”) link will automatically redirect you to the IAM (“Identity Access Management”) link.


If you require further assistance or have any questions please call the IT Service Centre on (02) 9385 1333 or send an email to ITServiceCentre@unsw.edu.au